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Your Opportunity
As a Site Reliability Engineer III for Schwab's Client Trading Experience Technology, you will be responsible for a sustainable approach to reliability using SRE principles. Our team is essential in supporting the operational reliability of real-time trading applications for the firm. You will be joining a team that operates 24x7x365 in locations across the world. You will partner with multiple support teams to provide guidance and drive adoption of key reliability engineering practices in support of large-scale and mission-critical services. We are looking for skilled candidates who are enthusiastic about learning new and existing technologies to deliver exceptional solutions for the production resiliency of our systems. The role will require a high level of responsibility and accountability yet has a support structure necessary for development growth. What you will do: The role will encompass multiple aspects ranging from preventing & resolving production incidents and supporting application releases in our software deployment pipeline. During Blameless Post-mortem, you will have the opportunities to recommend how to improve monitoring and other processes in our production environment and work with the respective teams to design and implement the recommendations. Return to service activities, on-call rotation, and proactive monitoring are key aspects of this role. Responsibilities include, but are not limited to:- Partner with Engineering, Security, and infrastructure to build, deploy, maintain, support, and monitor a complex microservice-based application
- Perform production support & applications deployments and provide a rapid response for critical trading applications
- Proactively detect, troubleshooting, and resolving all issues affecting production applications
- Perform proactive daily system monitoring including reviewing system and application logs
- Implement and collaborate on solutions that increase the monitoring and observability of systems at scale and detect and alert on trends of information
- Identify applications reliability and availability improvements, establish, and build solutions to continue to drive an improved experience
- Work with development teams to provide feedback and perform recommended upgrades to support our applications availability and reliability
- Advocate and augment the Schwab Reliability Engineering principles, guidelines, and standards
- Foster a culture of learning through education and knowledge sharing around reliability practices, processes, and tools
- Participate in On-Call escalations during Market and off-hours
- You are effective in responding to alerts, critical issues, and system recovery events. You are passionate about eliminating noisy alerts
- You demonstrate courage in protecting our applications and doing what is best for our clients
- You work well with others as everyone on our team has the back of every other member and willing to go the extra mile for each other
- You are a master problem solver and enjoy engineering solutions, often collaborating to achieve the best outcome
- 3+ years of experience with enterprise-scale administration and support in MS Windows Server environments (2016-2022)
- Proven track record of supporting enterprise production environment while adhering to a mix of DevOps & SRE frameworks
- Experience with logging/application monitoring tools (AppDynamics, Splunk, Dynatrace, Thousand Eyes)
- Proficient in application/windows server management
- Working experience of SQL Server, Mongo DB, Aerospike
- Experience with Atlassian tools Jira, Confluence, Bamboo, BitBucket, Agile Frameworks
- Preferred experience with C#, .Net core applications
- Experience with Continuous Integration/Continuous Delivery pipelines
- Understanding of High Availability Enterprise systems and leveraging tools to automate proactively and eventually predictive availability solutions
- Receptive, approachable teammate, with the ability to positively interact with business partners, technology teams, offshore, and professional services
- Strong advocate with excellent written and verbal communication skills
- We're proud to support our employees in a working approach that allows you to bring your best self to work - whether that's in the office or remote.
- When the firm is ready to fully return to the office, employees will have the flexibility of a hybrid work environment, spending some time working remote and some time in the office.
- Employees and managers can discuss and decide what works best for them, with additional flexibility available based on their role, business needs, and individual circumstances.