Vacancy expired!
Under minimal supervision, provides front line support to end users to include interacting with other technical teams as needed to resolve end user technical issues. Follows established procedure to ensure workstations within the enterprise environment are properly patched and aligned with the latest security and OEM patches.  Understands and can apply advanced technical principles and methodologies. Apply previous learning, maintain certifications, and demonstrate willingness to adapt new technology solutions.  Supports leadership in training and mentoring staff to help manage adherence to policies. identifies opportunities for improvement and works with leadership to isolate and implement solutions. Works to escalate solution requirements to appropriate teams such as Development or Operations teams