Vacancy expired!
Exp: 6+
Remote/WFH• Associate should be able to troubleshoot issues and able to communicate with other teams or users to report and resolve the issues.• Application monitoring/reporting /troubleshoot application/hardware/network issues• Create and maintain Knowledge Data Base• Should be able to work on ITSM/ITIL based process and tools• Able to report and resolve application/server issues with good analytical skill.• Should have client facing skill• Should be able handle escalations• Should have team fostering and leadership skill• Resource should be able to work 24X7 and should be able to work with multiple vendors ,QA & Developers.The top 3 Must Haves for this role:1. Incident and Change management Experience 2. Application troubleshooting Experience 3. Windows/Linux experience