Tech Support Representative

Booklog is looking for a level 1 – 3 technical support individual. This position is to provide outstanding technical support for Booklog software and various interfaces along with onboarding of new customers, testing of software and training on usage of software. We’re looking for a motivated individual to be part of our committed team. We need to be the experts so our customers don’t have to.

Located in Chicago’s Andersonville neighborhood; telecommuting is available.

Qualifications

At least 2 years experience in technical support, preferably phone support

Experience with Microsoft Windows operating systems

Familiarity with databases and database troubleshooting

Knowledge of computer network systems

Ability to troubleshoot software problems and offer solutions by phone

Good problem solving skills with attention to detail

Strong verbal, written, interpersonal, and organizational skills

Ability to work both independently and in a team environment

Experience with SQL Server 2022, Sybase SQL applications and databases

Ability and excitement to learn new skills

A ‘think outside of the box’ mentality

Customer Service experience

Software training experience a plus

Previous experience training customers on software usage

Experience with use of peripheral devices

10% or less travel to customer locations within the US to train and install software

Benefits

Casual environment with a great group of people who love what they do

In office or telecommuting options

100% paid health insurance

2 weeks vacation to start

Generous 401K options

Permanent full-time.