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Who we are (or a little bit about us):CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that’s refreshing!In 2020, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors.Our mission is to be the world’s leading retail media platform, with every aspect of our business being world class. We are able to achieve this by living by our core principles:Gratitude, honesty, and transparencyShow upKnow the role you playDo less, deliver more, obsessIncremental improvementsTake ownershipCollective leadershipTeam before the individual and most importantly,Mutual respectWhy this could be your next big break: At CitrusAd, we are committed to fueling our team members’ passion for creativity, collaboration, and desire to learn and grow.  After all, it’s our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!Our product management team drives our product strategy and roadmap through a solid understanding of our customers' problems and needs, developing solutions that provide demonstrable customer value, delight end users, and ensure customer success. We encourage innovation and creativity. Our team practices world-class product management based on agile and lean standard methodology. Reporting directly to the SVP of Product and Data - this role will help drive relentless product innovation and execution of our feature roadmap.About the role:CitrusAd provides e-commerce retailers with a SaaS digital advertising platform that unleashes the potential of an online shelf space. Through its white-label Retail Media Platform, CitrusAd empowers retailers to monetize their site traffic using personalized advertisement solutions including Sponsored Product listings, Responsive Display Banners, Email advertising, Branded Landing pages, and much more.We are looking for a self-starting, detail-oriented, highly motivated Technical Account Manager (TAM) to join our growing team in the US. As a TAM, you will play a pivotal role in managing the technical integrations and relationships with our biggest clients, ensuring the growth and success of these partnerships.Act as a technical owner to assigned accounts, meeting regularly with clients and working through planning and execution of client needsSupport technical developments, upgrades, and migrations in line with both internal and external business and technical roadmapsMonitor active client integrations to proactively identify, troubleshoot, mitigate, and resolve issues expeditiouslyBe the advocate and voice for client requirements when collaborating with internal engineering and product management stakeholders for future feature requestsField incoming incident inquiries and collaborate with Customer Success, System Reliability, and Engineering teams to ensure timely resolution, while communicating effectively with customersMaintain strong technical knowledge of Citrus’ product offerings and be able to mentor staff on best practices, preferred configurations, and next steps for customer issuesProvide pre-sales support to the Sales team to secure the “technical close” in the customer sales cycleProvide post-sales strategic technical guidance to build solutions for complex problems and collaborating with all stakeholders: clients, internal account management, and engineering teamsMaintain internal and external documentation surrounding all client integrationsAbout you: We are looking for a Technical Account Manager who has the following skills, knowledge, and experience:2 to 5 years of industry experience in a technical account manager, sales engineer, solutions architect, or support engineer role in a business-to-business, large/strategic customer segmentBachelor’s degree in Computer Science (or related) from an accredited institutionKnowledge in debugging issues in the following languages: JavaScript, SQL, HTML, XMLProven record of achievement and technical solution expertise in a comparable role, preferably in a client-facing capacityStrong customer service and professional oral and written communication skillsExperience in Ad technologies and API-based systemsAdaptable and willing to learn new technologiesStandout employee who thrives in a team environment and can make decisions independentlyAbility to work in a team environment Proficient in Google suite productsBilingual (Spanish / English)Why join us? Here at CitrusAd we’re all about our people. We are one global company made up exclusively of knowledgeable, passionate, and creative individuals with expansive experience coming together to reach shared goals.Above all, CitrusAd is committed to promoting diversity and inclusivity within the workplace.  We want to ensure that no job applicant, temporary worker or employee receives less favorable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.Simply put – we love our people and understand it’s each of us coming together to create a winning Consider a career at CitrusAd and be a part of one of the most influential and growing tech companies in our industry.Where is CitrusAd located? CitrusAd is globally headquartered out of Brisbane, Australia. Our North American headquarters is in St. Petersburg, Florida. We consider ourselves a flexible employer and many of our team members work remotely in many areas of the world. In North America, a large majority of our team is located in Florida with many others in Los Angeles, Chicago, New York, Atlanta, Pennsylvania, Toronto-CA, Vermont and more.Love this job and want to apply? Click the “Apply” link at the top of the page or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile but will still allow you to upload a resume and cover letter.Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for CitrusAd.Thanks for your interest in working for CitrusAd.  We love it here, and think you will, too.