Technical Support

16 Nov 2024

Vacancy expired!

6 months - Possible extension 100% remote Must work 7am - 3:30pm CST What are the TOP must-have skills?(Measurable skills, technologies, etc.)

  • Candidate must have excellent customer service skills (English - verbal and written), and be proficient in; Outlook, Teams, Excel, PowerPoint, Word, and general organization/time management skills.
  • 2+ years of experience
What are the TOP Nice-to-Have skills?
  • Info Sec specific background preferred, with some experience in one, or more, of the following; Penetration Testing, Vulnerability Scanning, Security Engineering, Certificate Management, and Identity Engineering.
  • Certifications - Security +, Networking +, CEH, CRISC, CISM, CISA, CCNA, CCNP, CHFI CISSP, PMP
  • Relevant Bachelor's Degree
Additional Job Details: Information Security - Service Delivery Management (SDM)
  • SDM is a Customer service and intake role responsible for receiving, process, tracking, and reporting on information security service request for internal WBA business units.
  • These services include Penetration Testing, Vulnerability Scanning, Security Engineering, Certificate Management, Encryption/Tokenization, and Identity Engineering.
  • Candidate should have a general understanding of Info Sec; tools, methodology and best practices.
The Candidate must be proficient in;
  • English (verbal and written), Outlook, Teams, Excel, PowerPoint, Word, and general organization/time management skills.
The Candidate will:
  • Monitoring a group email to process requests, provide updates, and answering general questions related to the supported services
  • Attend support meetings
  • Provide service escalation support from the service teams or the internal business units
  • Ensuring service level agreements (SLAs) are met
  • Quality assurance of deliverable
  • Track service consumption
  • Maintain service reporting
#dcejobs

Job ID: 55781 Id: 55781

  • ID: #22841342
  • State: Illinois Deerfield 60015 Deerfield USA
  • City: Deerfield
  • Salary: USD TBD TBD
  • Job type: Contract
  • Showed: 2021-11-16
  • Deadline: 2022-01-14
  • Category: Security