Technical Support Analyst

Hello , Hope this email finds you well! This is Amit, Senior Talent Acquisition Specialist, from PTS Consulting, I am writing you in regard to an excellent job opportunity with one of our clients. I found your resume on job board during my search.Please find below the job description and let me know if you would be interestedJob Title: Technical Support Analyst Location: Naperville IL,Duration : 6+ monthJob Description:

• Provide technical assistance with computer hardware and software
• Resolve issues for staff via phone, in person, or electronically
• Ready for onsite System pickup/delivery from warehouse/distributors.
• Perform hardware and software installations, configurations and updates as needed
• Create and maintain IT Inventory.
• Provide introductory on-line training for company products/applications
• Resolve technical issues in a timely manner using available resources within the company
• Basic knowledge in Active Directory, Networking, VOIP phone configuration.
• Excellent customer service skills
• Strong troubleshooting and critical thinking skills
• Previous working experience in IT support
• Associate degree in Computer Science/ B.Tech/MCA
• In depth knowledge of Windows 10, Polycom, Cisco WebEx, Mac OS, Microsoft Office 365