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Location: East Dundee, ILJob Title: Technical Support EngineerDepartment: Technical SupportReports To: Technical Support ManagerFLSA Status: Full-time, Regular, Exempt
SUMMARYUnder direct supervision, performs a variety of routine support activities in the technical support function.ESSENTIAL DUTIES AND RESPONSIBILITIESAs a technical liaison, is responsible for providing troubleshooting and repair technical support to company field engineers, technicians, and customers.Assesses and responds to situations where standard procedures have failed in isolating or fixing problem equipment or software.May report design, reliability, and maintenance problems to engineering.This entry-level position requires knowledge of company product lines and troubleshooting methods.May assist Sales Manager, and dealers in price quotes, technical questions and product demonstrations.Coordinates with Sales, Material Control, and Q.C. on customer queries.Collects background data (cost, order history, etc.) to assist in large order negotiations.Maintains competitive literature and pricing files for ready reference. Writes application notes.Assist with touchscreen product return testing and analysis.Other duties as assignedQUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCEThis is an entry-level position which requires knowledge of company product line and troubleshooting methods. Requires a 4-year technical degree, preferably a BS in Physics, Engineering (Electrical or Mechanical), or Industrial Technology.Must be looking for a career path.Any exposure with sales or willingness to learn sales will be a HUGE plusThis an onsite position, no remote work.LANGUAGE SKILLSAbility to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.MATHEMATICAL SKILLSAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.REASONING ABILITYAbility to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.WORK ENVIRONMENTThe work environment characteristics described here a representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low to moderate. We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.- ID: #49519152
- State: Illinois Eastdundee 60110 Eastdundee USA
- City: Eastdundee
- Salary: Competitive
- Job type: Contract
- Showed: 2023-03-22
- Deadline: 2023-05-20
- Category: Et cetera