Vacancy expired!
- Provide helpdesk support and resolve problems.
- Monitor and respond quickly and effectively to requests received through the IT helpdesk.
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
- Modify configurations, utilities, software default settings, etc. for the local workstation.
- Utilize and maintain the helpdesk tracking software.
- Install, test and configure new workstations, peripheral equipment and software.
- Perform timely workstation hardware and software upgrades as required.
- Diploma or equivalent.
- Bachelor's Degree in Information Systems, Business, or related field.