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- Use help desk ticket system to manage all requests, providing Level 1-2 technical support
- Handle end user account management in Active Directory, Artsvision, CMS, Tessitura, etc.
- Perform installation of required hardware/software throughout the organization; build and deploy PCs
- Assist users with basic orientation and training for optimum deployment of HW\SW
- Interface with users remotely, via telephone or in person to identify, research and diagnose problems
- Maintain detailed log of open/solved problems and create/update appropriate problem-management knowledgebase to serve as a resource to use for future problem solving
- Support telecommunication systems including analog, VoIP and fax; support office presentation systems; support enterprise mobile apps
- Escalate items as appropriate to Level 2-3 support staff
- Perform installation/updates of required hardware/software throughout the organization using Systems Center and related tools
- Assist with managing all hardware and software inventory and licensing
- Bachelor's degree from an accredited college or university in computer sciences, business administration or equivalent experience preferred
- 3+ years of experience in Information Technology, or a related technology-oriented discipline
- "Expert user" skills in MS Office, Google Suite, Windows and desktop support
- Knowledge of Windows Servers, TCP\IP, Ethernet, Active Directory
- Excellent oral/written communication skills and documentation
- Friendly user service skills in a fast-paced environment to provide exceptional customer service
- Ability to lift and move 30+ pounds on a routine basis
- Strong desire to learn new technologies and solutions