Tier 1 Or 2 NOC (Full Remote)

08 Jul 2024

Vacancy expired!

Description:FULL REMOTE ROLE - 2nd Shift 3PM-11PM Our client is a Telecommunications Services provider. They provide a wide range of services to their enterprise and wholesale customers. We are working with their Enterprise NOC. The customers are all businesses of all types both local and across the country. Services range from Legacy Telco like POTS ad PBX services to SIP Trunk and SD-WAN services. Tier 1/2 NOC needs to have ability to address calls and emails coming in from enterprise customers. Start the Trouble ticket process, follow through to proper NOC Technician and also handle any basic troubleshooting they can. Job Purpose:Technical Support Specialists are responsible for facilitating service affecting calls through our carriers, as well as direct requests to make changes for existing customers. This fast-paced environment will require the ability to learn fast, adapt quickly, multitask, and works well with customer interaction. In this position you will interface directly with multiple carrier contacts as well as external customers. Job Description:Receive reported issues from customers, perform basic troubleshooting, communicate with site technicians and other NOCs, and track problems through resolution. Route issues of telecommunication, billing inquiries, order inquires, and account management. Begin the process of learning non-complex issues and how to solve them independently. Typically reports to a supervisor.Essential and Core Responsibilities: Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; initiating repair tickets; following up to ensure resolution; with assistance when needed. Diagnose technical problems & quickly find solutions; with assistance when needed. Contributes to team effort by accomplishing related results as needed. Adheres to specific time frames to resolve service affecting issues. Maintains interaction throughout the issue process with the customer. Communicates with customers by phone or e-mail, whichever is preferred. Able to properly notify Team Lead on matters that need their attention. Ability to work effectively in a team environment. Willing to be included on pager off-hour rotation. Regular and predictable attendance at clients offices. Perform other duties as assigned.Skills:Customer Service, Trouble Ticket, Telco Services, Noc, Helpdesk troubleshooting, Escalation calls, Ip networks, Ticketing system, Network operations, Telecommunication, Alarms, Network troubleshooting, Network monitoring, Troubleshooting, SIP Circuits, PBX, Cloud Services, SD-WANTop Skills Details:Customer Service, Trouble Ticket, Telco ServicesAdditional Skills & Qualifications: Ability to handle and prioritize multiple tasks while maintaining attention to detail. Ability to use personal computer and basic software applications; for example: Microsoft Word, Microsoft Excel. Customer Service, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multitasking, Critical Thinking, Pro Activity, Time Management, Organized, Troubleshooting skills.About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.

Full-time
  • ID: #43935864
  • State: Illinois Chicago 60601 Chicago USA
  • City: Chicago
  • Salary: USD TBD TBD
  • Showed: 2022-07-08
  • Deadline: 2022-09-06
  • Category: Et cetera