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- Experienced in User Experience methodologies (customer research, persona development, journey mapping, process/flow design, and usability testing) and designing procedural and business processes for optimized User Experience.
- Demonstrated ability working in matrixed and cross-functional teams, and designing experiences supported by multiple diverse technology platforms
- Experience with call/contact center domain or Omni channel
- CRM (Customer Relationship Management) systems like Salesforce is preferred.
- Self-starter with an end-to-end implementation or implementation management mindset, does not simply complete the immediate UX Architect responsibility, but also follows up and/or ensures the design is implemented appropriately and in a timely fashion.
- Ability to independently learn new systems and proactively close knowledge gaps especially when working on design deliverables and further information is needed from business stakeholders
- Excellent organizational skills, attention to detail, and strong oral and written communications skills
- Bachelor of Science degree
- ID: #23652880
- State: Illinois Northchicago 60064 Northchicago USA
- City: Northchicago
- Salary: Depends on Experience
- Job type: Contract
- Showed: 2021-11-30
- Deadline: 2022-01-28
- Category: Et cetera