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- MCSE.
- PaperCut Administrator.
- VCP.
- Education Preferred: Bachelor’s degree or equivalent.
- 3 years or more experience of Windows Server 2008 through 2022 in a Hyper-V / System Center Virtual Machine Manager within an Enterprise Datacenter/Cloud Hybrid environment.
- Experience with Microsoft Failover Clustering, Host/OS Patching, Migrations and Azure administration.
- Windows printing services and print management application PaperCut.
- Work with application teams to resolve issues as relates to print server software installation on servers managed by the Infrastructure Server Team.
- Ability to troubleshoot and manage the printing process from user device, MFD, Print Server and PaperCut application layer perspective.
- Taking direction from managers or team leads, work independently to complete print server provisioning and support tasks.
- Work with team members to receive cross-training on individual roles and responsibilities.
- Manage day-to-day print server provisioning, using standard tools.
- Respond to and resolve alerts generated by print server monitoring tools.
- Consults with third party vendors to obtain support, make recommendations and assist customers with their requests.
- Perform the initial input of print server-related assets into the server asset database.
- Participate in Windows server “On-Call” rotation, which provides for an engineer to be available to deal with server emergencies on a 24x7 basis.