Job DescriptionThis role is onsite 5x days per week in Chicago, ILWe are seeking a detail-oriented and customer-focused Customer Support Specialist to join our Payments Operations team and support bank wire requests. This role will be responsible for handling wire transfer inquiries, investigating wire system point of failures, documenting system errors, communicating with relationship managers, and ensuring compliance with banking regulations. This role requires excellent verbal and written communication skills, ability to learn new systems quickly, and proven experience providing top-notch customer service. It is preferred to have direct wire system and transfer experience.Responsibilities on a day-to-day basis: Support frontline business leaders and relationship managers with client requests. Investigate "point of failure" wire system and payment transfer requests. Maintain detailed records of wire transfer transactions and customer interactions. Perform callbacks via email and Teams to relationship managers and internal stakeholders. Collaborate with other departments to ensure seamless wire transfer operations. Provide exceptional customer service to internal and external clients.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Skills and Requirements5+ years of customer service support experience in a fast-paced environment. Strong written, email, and verbal communication skills. Proficient with Microsoft Office, Outlook, Teams, Excel, and Word. Some knowledge of banking operations, payments systems, or bank wires highly preferred. Ability to multi-task and use multiple internal and external applications to investigate points of failure. Excellent attention to detail, analytical, organization, time management and problem-solving skills. Ability to learn new computer applications and systems quickly. Must be able to pass a criminal background and credit check. Direct experience working in banking operations supporting domestic and foreign wire processing. Background in treasury, AP, commercial banking, wire fraud, AML, investigations, etc. Experience with SWIFT, CORE, Fedwire, or other payments origination systems. nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
Full-time