Workplace Experience Coordinator

Workplace Experience CoordinatorJob ID117245Posted19-May-2023Service lineGWS SegmentRole typeFull-timeAreas of InterestAdministrative, Facilities ManagementLocation(s)Chicago - Illinois - United States of AmericaGlobal Workplace Solutions (GWS) - Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability resulting in an agile and efficient service delivery.In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.About the roleThe Workplace Experience Coordinator role is at the forefront of delivering a positive office experience as a cultural ambassador, community advocate, and service leader.What you’ll doProvides coordination and support for the delivery of Workplace Services.Services include, but are not limited to: Concierge, Reception / Switchboard, Room Management, A/V Support, Meeting & Event Management, Community Programs, Meeting Supply Equipment, Food Services, Parking & Commute, Bicycle & Local Shuttle, Supported Employment, Company Store, Pet Programs, Document Services, Mail Services, Record Archiving, Office Supply Management, Moves, Adds, Changes, Furniture and Cable Management, Space Reset, Entrance Screening Protocol, and Workplace Onboarding.Greets employees and announces clients and visitors. Conducts guest registration through badging software. Issues visitor passes and validates parking. Receives and advises incoming calls to appropriate parties.Maintains awareness of the workspace. Submits janitorial and maintenance work orders as needed and connects with appropriate partners to address issues. Responds to customers on behalf of other team members (e.g., Facilities or Janitorial Team).Responds promptly to customer requests and complaints with accurate and thorough information according to the specific request. Assists with light-duty adjustments such as adjusting monitor arms, tightening screws on chairs, and crawling under desks to adjust cables. Assists with a meeting set up, furniture reset, and delivering temporary equipment and supplies. May assist with temporary signage.Uses and maintains the integrity of databases and supports data entry of required reports and other digital tools associated with service delivery, as requested.Follows security and emergency procedures as defined for the property. Responds to emergencies in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.Maintains records of vendor proof of insurance and contractual documentation in place, per requirements.What you’ll needHS Diploma or GED required.A minimum of 1 year of front desk, concierge, customer service, or other hospitality experience is preferred.Comfortable meeting and engaging with new people.Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.Apply a high level of attention to detail and strong interpersonal skills.Requires basic knowledge of financial terms and principles—ability to calculate simple figures such as percentages.Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing new technologies and digital tools, such as Apps, databases, financial management, work order, social networking, cloud technologies, handheld mobile technologies and applications, and communications.Strong problem-solving skills. Highly adaptable and flexible. Ability to work independently with little supervision.Ability to work requiring significant walking or through other means of mobility. Ability to work in a standing position for long periods of time. Ability to reach, bend, stoop, push, and pull and frequently lift up to 20 lbs. and occasionally lift/move up to 40 lbs.Why CBRE?We lead by example, guided by the needs of the cities we inhabit, the communities we build, and the world we live in. The more perspectives we have, the more dimensions we’re able to see. A culture of respect, integrity, service, and excellence shapes our approach to every opportunity.Our competitive and comprehensive benefits program was designed to make sure you feel valued with benefits that support the mental, physical, emotional, and financial health of you and your family.Maintain your career momentum with the best tools and training in the industry. You’ll have everything you need to thrive in your role: challenging work, dedication to results, fast-paced assignments, and a culture of constant learning.Diversity, equity, and inclusion (DE&I) are more than just values—they're a competitive advantage. By crafting a place where our employees are recognized for their contribution and given a chance to grow, we regularly open ourselves and our business to new opportunities.CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.CBRE GWSCBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)