Associate Director - Enterprise Business Solutions

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.

• Develops staffing strategy, manages resource capacity, and provides coaching to direct reports and IDS partners
• Proactively partner with each direct report to ensure development needs and career objectives are clearly expressed, documented, and tracked persistently
• Develop IDS area strategies and objectives and encourage the adoption of IDS best practices or standardized processes
• Develop business proposals to improve utilization of existing assets and drive value from these assets
• Coordinate IDS process alignment by leading a team in the delivery of projects and services

• Drive account focused strategic and business plan discussions with business leaders about upcoming business needs and transformation possibilities
• Deliver critical initiatives such as 7 Elements 2.0, advancing the data analytics strategies for E&C and CAS, etc.
• Oversee robust release management practices and ensure proactive alignment with business partners
• Ensure clear communication channels with all stakeholders involved in the solution delivery efforts
• Proactively manage vendor relationships, project risk and issues while identifying the appropriate mitigations

• Ensure proactive sustainability and resilience for applications and platforms across the account
• Develop strong relationships with internal Service Owners, service providers and Supplier Managers in Lilly IDS organizations regarding the delivery of end-to-end services
• Designs, implements, and manages the Service Level Management process to deliver the end-to-end IT service at a level that supports the business need and requirements

• Engage in continuous improvement through annual reviews of the Service Management processes

• Bachelor's degree or 5 years of related experience in IT solution delivery
• Experience in developing and executing long-term strategies and transformations
• Experience in providing technical coaching and feedback to business analysts, technology professionals, and quality professionals
• Experience in developing budgets, forecasts, and plans, and demonstrated ability to manage to financial plans
• Experience in vendor management to provide solutions and services
• Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position.

• Demonstrated strong customer interaction skills
• Demonstrated ability to think creatively about complex business problems and resolve these through new approaches
• Experience managing privacy information
• Previous supervisory experience
• Experience delivering projects with the Agile methodology
• Experience in successfully delivering to quality standards within the Lilly Quality System
• Previous experience in an application delivery or application services center of excellence or central infrastructure support team