Associate Technical Support Specialist

Job Description

• Responsible for answering customer service inquiries and complaints with non-functioning products and/or services or orders, pricing, invoicing, etc and creating cases for a trained individual to follow-up on.
• Primarily responsible for asking basic questions on customer account information/issue and documenting in customer relationship management system.
• Will maintain documentation according to established guidelines as may be required by specific job responsibilities.
• May also include assisting scheduling team with requests or other departmental needs.