Call Center Representative

Description A leading innovator in the healthcare industry, specializing in the development and distribution of cutting-edge medical devices is looking for a Call Center Representative. They are committed to improving the lives of patients worldwide by providing top-quality products and exceptional customer service. Join our dynamic team and play a vital role in our mission to enhance healthcare.We are seeking a dedicated and customer-focused Call Center Representative to join this team. In this role, you will be responsible for managing a high volume of inbound and outbound calls, assisting customers with inquiries, documenting conversations, processing orders, and providing exceptional service to our valued customers.Key Responsibilities:

Handle a high volume of inbound and outbound calls professionally and courteously.

Assist customers with inquiries, product information, and technical support.

Document all customer interactions accurately and thoroughly in our CRM system.

Process customer orders, including order entry and verification.

Resolve customer complaints or concerns with empathy and efficiency.

Provide product recommendations and educate customers on our medical devices.

Collaborate with other departments to resolve complex customer issues.

Maintain a strong understanding of our products and stay up-to-date with industry knowledge.

Meet or exceed daily and monthly performance targets.

Adhere to company policies and procedures regarding data security and customer privacy.

Requirements

Qualifications:

High school diploma or equivalent; additional education or training is a plus.

Previous experience in a call center or customer service role is preferred.

Excellent verbal and written communication skills.

Proficiency in using CRM software and basic computer skills.

Strong problem-solving skills and attention to detail.

Ability to work in a fast-paced environment and handle a high call volume.

Empathetic and patient demeanor when dealing with customers.

Knowledge of medical devices or healthcare industry experience is a plus.

Willingness to work flexible hours, including evenings and weekends if required.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2023 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .