Carroll White REMC Member Service Representative

POSITION PURPOSETo assure that all people visiting or calling the cooperative have a pleasant, courteous, informed reception and are dealt with in a professional and timely manner.  To serve as primary contact in the provision of services, disconnects/connects, problem resolution, payments, payment arrangements, general inquiries, and account maintenance.ESSENTIAL FUNCTIONS AND RESPONSIBILITIESTo be successful in this role, an individual must be able to perform in a satisfactory manner the functions listed below. The company will make reasonable accommodations to enable individuals with disabilities to perform these functions. Provide customer service as needed and appropriate.  Assure that all people contacting Carroll White REMC have a pleasant, courteous, informed reception and are dealt with in a professional and timely mannerProcess payments received for energy bills, diversified services, and miscellaneous receipts with any form of payment that is accepted by Carroll White REMCResponsible for accurate preparation of daily cash receipts and records.  Place the cash drawer in the designated area at the beginning and end of each business dayAssist eligible members to establish a payment arrangement for a delinquent account according to Carroll White REMC policies and document these arrangementsProcess delinquent accounts subject to non-payment disconnection; complete processes on terminated accounts and prepare reports for collection agencyProcess requests for connections and disconnections; Issue membership applications and determine credit worthinessCreate service orders for tree work, security lights, and other miscellaneous itemsSupport members’ capital credit inquiries and completing heir formsDocument member contacts with details of interaction and scan items into Document VaultAssist members with questions concerning their energy usage and be familiar with the different rate optionsTroubleshoot specific customer problems and complaints to ensure proper resolutionPromote the sale of new or diversified services or products offered by the cooperativeMay be asked to answer calls during power outages after regular working hoursAttain and maintain CPR & First Aid certificationPerform other duties and activities as assigned