Vacancy expired!
- Relevant MFG client’s portfolio management
- Having exposure of Oracle EBS programs would be a value add.
- Own End-to-End delivery of all the tagged accounts. Solid experience in managing large teams is required.
- Establish a strategy of continuous delivery and risk management that enables proactive decisions and actions throughout the delivery life cycle of all tagged accounts.
- Own and Drive Weekly/ Monthly and Quarterly reviews.
- Displaying a broad knowledge of contractual SLAs to ensure service delivery as per client expectations.
- Maintains high customer satisfaction ratings that meet company expectations.
- Effectively manage schedules and timelines - maintains timeline-bound project roadmap including long-term delivery forecast
- Plan and Strategize for Account growth and establish a strong relationship with decision makers including CxO’s across LOB’s.
- To have required Technical expertise to navigate customers towards Digital journey and effectively showcase/ explain ready to go market solutions or IP’s.
- Manage customer relationships through regular communication with clients.
- Drive Strategic meetings with key leadership (Monthly and Quarterly).
- Improving customer service experience, create engaged customers and facilitate organic growth.
- Taking ownership of customers issues and following problems through to resolution.
- Get higher Customer satisfaction (CSAT) levels.
- Identifies opportunities for new business and account growth - $10M+
- Quick to identify growth opportunities at the customer location and work with various stake holders, to define & deliver a proposal response.
- Experience in growing the Gross Margins.
- Work with the offshore team closely to efficiently progress the Opportunities from Proposal to Final stages.
- Upsell and Cross Sell of various services.
- ID: #49552698
- State: Indiana Columbus 47201 Columbus USA
- City: Columbus
- Salary: Depends on Experience
- Job type: Permanent
- Showed: 2023-03-26
- Deadline: 2023-05-22
- Category: Manufacturing