Customer Experience Sr. Program Manager (National Accounts)

The Customer Experience Sr. Program Manager is a strategic liaison and advocates for corporate customers, ensuring seamless service delivery and exceptional support across national account portfolios. This role leads tailored service coordination, drives data-informed customer initiatives, and partners cross-functionally to elevate customer satisfaction and retention.Primary Responsibilities (Essential Functions):Serve as the primary relationship owner for corporate accounts, providing concierge-level supportOversee account health through detailed analytics and proactive engagementDrive lifecycle management for profiles, contracts, AR status, and collaborates on new account onboardingLead customer business reviews and present strategic insights to executive stakeholdersCollaborate with internal teams to resolve service issues, improve process efficiencies, and ensure complianceSupport quoting and pricing alignment, invoice accuracy, and SLA adherenceGenerate actionable customer and performance reports to inform operational and financial goalsMentor team members and act as a subject matter expert across business operationsTrack customer satisfaction, monitoring account performance, and preparing reports.Confirm waste disposal and other service processes are prepared to meet internal and governing agency requirements and maintain a high level of quality.Lead team huddles and meetings as requested.Perform other reasonably related tasks assigned by management.