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Customer Service RepresentativeDescriptionThe Opportunity:As a Customer Service Representative with Roehl Transport, you play a key part in our mission of delivering “confidence and satisfaction” to our customers. In this position, you will:
Manage customer relationships and expectations relative to service, tender compliance, and trailer pool management
Monitor customer freight and look for additional opportunities and efficiencies
Analyze problems and provide creative solutions for our customers and driving teammates
Communicate effectively with customers and Roehl teammates via telephone, email, and other forms of communication
The Experience:
We are looking for someone with:
At least 2 years of experience in customer service, account management, or sales
Prior experience in transportation is preferred
Ability to manage multiple tasks and prioritize time sensitive situations
Strong ability to manage conflict and problem solve
Effective communication skills with a diverse audience via phone, email and text
Basic computer skills, including Microsoft Office and ability to work with dual-screen computer monitors
The Wage:
You will earn a competitive hourly rate and participate intwomonthly bonus opportunities. Additionally, you are eligible for medical, dental, 401k, profit sharing, and paid time off. We even offer tuition reimbursement if you are interested in advancing your education. The Company:Roehl Transport was founded by Everett Roehl in 1962 when he began providing motor carrier service with a single truck. Over sixty years later, Roehl Transport, still family-owned, has grown to one of the nation's largest, most progressive, and safest transportation and logistics companies. At Roehl Transport, our values guide our daily interactions with each other and our customers. Each day we live our values of Safety, Driver Driven, Innovation, Unity in Diversity, Delivering Success, and Do the Right Thing. We work hard and have fun collaborating as we accomplish our goals.
Full-time