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- Three to four (3-4) years experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
- Hands-on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.
- Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.
- Ability to lift / move computer equipment weighing up to 50Lbs.
- Skilled in desk side support and PC break/fix including basic administration of Windows O/S.
- Experience with Anti-spyware and Anti-virus software.
- Some usage: Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP. Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under Smart Hands capability.
- Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.
- Good written and oral communications skills with clients and management as well as people skills.
- Ability to work with deadlines and complete tasks on-time.
- Preferably with an Associate s Degree in Electronics and CompTIA A+ Certification.
- Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.).
- Basic understanding and troubleshooting of Mobile Device Management systems( Airwatch / Xenmobile/ Mobile iron etc).
- Basic understanding and troubleshooting for VDI, SCCM/ LAnDesk/ Altris, Skype for Business, OneDrive. Non-Technical.
- Good Customer management skill.
- Good in oral and written communication.
- Able to interact and work with customers at different levels.
- Self- Driven and result oriented.
- Really passionate about the work Good to have.
- Basic understanding and troubleshooting of Apple devices and apps.
- ID: #43093229
- State: Indiana Indianapolis 46201 Indianapolis USA
- City: Indianapolis
- Salary: USD TBD TBD
- Job type: Contract
- Showed: 2022-06-16
- Deadline: 2022-08-14
- Category: Systems/networking