Domain and Business Monitoring Specialist

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.

• Global Domain Management - 30%
  • Manage the enterprise domain registration infrastructure, including complying with registrar and registry requirements
  • Oversee third party vendor and outside counsel work regarding domain management and manage overall vendor budget and relationship
  • Develop and execute registration strategies and programs as new gTLDs and ccTLDs launch.
  • Support strategic acquisitions of new URLs due to business needs.
  • Maintain corporate naming standards and engage with vendors who are triaging requests to ensure domain registration processes are being followed
  • Provide metrics on number of requests, types of requests, trends, and completion rate weekly/monthly to leadership
  • Drive efficiency and process improvements as needed for registration of corporate website domain assets across the globe and with key stakeholders
  • Maintain process documentation as work evolves over time and identify opportunity for streamlining and simplification and assist in developing improved solutions
  • Assist with handling of new domain registration requests and maintain and renew existing domain registrations.

• Business Monitoring for EWI/All websites 30%
  • Responsible for the Configuration Management Database (CMDB) management and record retention
  • Lead continuous improvements to Lilly's Business Monitoring Process by creating an automated system to improve the efficiency/productivity of the work through enablement of scanning documentation in Veeva Vault and comparing and monitoring live website materials by partnering with IDS teams
  • Improve current processes of checking ownership and training assignments & completions, by partnering effectively with EWI team members, Learning & Development, etc. to streamline activities that improve compliance
  • Guide supporting teams (business partners, Cork, LCCI, etc.) on how to complete tasks, communicate with brand teams, and complete & interpret quarterly business monitoring practices
  • Refine quarterly business monitoring, look for ways to improve processes, and establish a standard communication & remediation program based on learnings

• Business Monitoring for Social Media 10%
  • Partner with CEH Social Team and L&D to develop and roll-out new and updated procedures for social media and social listening training.
  • Conduct monthly reviews to manage training assignments of active social media and social listening users to ensure all enterprise users are appropriately trained. This includes training assignments for Lilly employees and agency partners across the enterprise
  • Automate training assignment and monitoring management wherever possible.
  • Partner with CEH Social and IDS to develop and manage a standard acquisition process for new social media accounts across enterprise
  • Create and, maintain simple "how to" guides with instructions for Global Marketers and other functional employees looking to acquire social media accounts

• Business Monitoring for Search- 10%
  • Partner with Search Team to understand and document business rules for ad copy and ad extensions (SEM)
  • Conduct automated auditing in partnership with IDS and communicate findings to the Search Team to implement as needed (SEM)
  • Assist with Technical Audits in partnership with Search Team (SEO)
  • Monitor Search Team Veeva Packages and expiration dates; communicate with Search team on upcoming expiration notices and continually audit (SEM & SEO)

• Global Procedures - 10%
  • Oversee and drive communications both cross-functionally and globally concerning annual website procedure updates and/or changes
  • Provide governance expertise by ensuring each working group understands their involvement and requirements for necessary updates, create meeting agendas, provide action items/next steps, and ensure each group/person is completing task on time
  • Develop a training plan(s), and approval process, for partners regarding how to access, follow, submit a change or exception to the procedure
  • Provide guidance on when and how to submit a change or exception to any global digital channel procedure by leading cross functional teams through the process of updating digital channel procedures (includes training translations, etc.), which requires gathering input sources from IDS, Business, E&C, etc. and drives stakeholders to alignment
  • CMDB monitoring for compliance and audit ready purposes
  • Oversee any new or current procedure that falls within scope of Digital Engagement (ie., Social Media, Search, Websites, etc.)

• Sustain & Control and Audit Prep- 10%
  • Enhance sustain and control processes by looking at previous assessment and drawing insights to streamline the work and timeframe requirements across the organization
  • Determine how to get the work completed in a quick fashion so groups do not miss deadlines
  • Ensure that sustain & control is maintained in an audit-ready state and provides insight that can be used for sustainable improvements
  • Responsible for leading through audits by partnering with other EWI, Digital Engagement, IDS, compliance, etc. and all sustain and control measures

• Bachelor's degree
• 3-5+ years of compliance, project management, procurement, or agency experience
• 3-5+ years of experience with domains and domain name systems
• Strong understanding of website development, deployment, and optimization
• Detailed project management experience
• Demonstrated ability to work with complexity and provide simple, yet eloquent solutions
• Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position.

• Strong ability to collaborate, lead, and prioritize across multiple work streams and teams
• Experience with the domain name registration pipeline, including related security requirements and protocols.
• Experience advising business stakeholders on domain name acquisition, usage and protection.
• Have a thorough understanding of Lilly's Quality processes and must be capable of understanding and applying these processes/requirements when executing their role
• Strong leadership to influence in all directions, create positive change toward a vision, collaborate cross-functionally, establish goals, and deliver results
• Seeks out and acts on feedback; strong self-awareness and demonstrated EQ
• Proven knowledge of digital development lifecycle principles and best practices
• Demonstrated strong teamwork, interpersonal and communication skills
• Demonstrated ability to successfully work cross-functionally to deliver business results
• Demonstrated ability to leverage data to drive shifts in behavior
• Puts team above self and shows collaboration every day
• Desire to have fun at work!