Field Service Technician II

04 Aug 2024

Vacancy expired!

Job Description:
  • The Field Service Technician is responsible for maintaining and servicing equipment at Retailer (customer) locations.
  • Responds to dispatches and drives to customer locations within a specified "zone " to deliver supplies and to install, remove, or repair lottery equipment and communication devices.

Responsibilities:
  • Responsible for transporting, installing (if applicable), and maintaining equipment, replacement parts, tools, and other equipment in an organized and structured manner.
  • Attend driver training and follow vehicle policy regarding the use and maintenance of the company vehicle.
  • Maintain equipment to promote continuous operation of equipment.
  • Troubleshoot to restore malfunctioning equipment to working order in the field.
  • This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component.
  • Communicate effectively and efficiently with Dispatchers.
  • Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.
  • Deliver marketing supplies and consumable parts such as paper, ribbons, bet slips, etc. and track inventory of these items.
  • Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.
  • Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.

Qualifications:
  • High school degree or GED equivalent required.
  • 1 - 2 years of experience in a customer service-related position
  • 1 -2 years of experience in technical repairs
  • Must possess a valid driver's license, have a good driving record, and demonstrate the ability to correctly perceive colors.

Physical Requirements:
  • Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location).
  • Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current.
  • May work at heights (rooftop) for installation of equipment, work in close quarters and/or be exposed to inclement weather during some installations.
  • An offer of employment, and continuation of employment, is subject to and contingent upon obtainment of security clearance and meeting pre-employment reference, background check requirements and pre-placement physical and drug testing requirements as applicable to satisfaction and approval based upon the requirements of the Company's customers and/or regulators.
  • Certain jurisdictions may require additional personal disclosures which may include, but not be limited to, personal financial records, character references, etc.

  • ID: #44585758
  • State: Indiana South bend / michiana 46601 South bend / michiana USA
  • City: South bend / michiana
  • Salary: $0 - $0
  • Job type: Permanent
  • Showed: 2022-08-04
  • Deadline: 2022-09-26
  • Category: Et cetera