Vacancy expired!
- The Field Service Technician is responsible for maintaining and servicing equipment at Retailer (customer) locations.
- Responds to dispatches and drives to customer locations within a specified "zone " to deliver supplies and to install, remove, or repair lottery equipment and communication devices.
- Responsible for transporting, installing (if applicable), and maintaining equipment, replacement parts, tools, and other equipment in an organized and structured manner.
- Attend driver training and follow vehicle policy regarding the use and maintenance of the company vehicle.
- Maintain equipment to promote continuous operation of equipment.
- Troubleshoot to restore malfunctioning equipment to working order in the field.
- This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component.
- Communicate effectively and efficiently with Dispatchers.
- Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.
- Deliver marketing supplies and consumable parts such as paper, ribbons, bet slips, etc. and track inventory of these items.
- Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.
- Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.
- High school degree or GED equivalent required.
- 1 - 2 years of experience in a customer service-related position
- 1 -2 years of experience in technical repairs
- Must possess a valid driver's license, have a good driving record, and demonstrate the ability to correctly perceive colors.
- Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location).
- Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current.
- May work at heights (rooftop) for installation of equipment, work in close quarters and/or be exposed to inclement weather during some installations.
- An offer of employment, and continuation of employment, is subject to and contingent upon obtainment of security clearance and meeting pre-employment reference, background check requirements and pre-placement physical and drug testing requirements as applicable to satisfaction and approval based upon the requirements of the Company's customers and/or regulators.
- Certain jurisdictions may require additional personal disclosures which may include, but not be limited to, personal financial records, character references, etc.
- ID: #44585758
- State: Indiana South bend / michiana 46601 South bend / michiana USA
- City: South bend / michiana
- Salary: $0 - $0
- Job type: Permanent
- Showed: 2022-08-04
- Deadline: 2022-09-26
- Category: Et cetera