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s a Change Management & Transformation contractor, you will play an integral role in ensuring adoption and sustainability of a customer-centric culture by supporting employee adoption and usage of customer experience and change management practices. You will focus on the people side of change – guiding adoption of changes to processes, systems and technology. You will partner with leaders to drive faster adoption, higher utilization and greater proficiency of the changes that impact employees in the organization to increase benefit realization, value creation, return on investment, and the achievement of results and outcomes.ESSENTIAL CAPABILITIES AND RESPONSIBILITIES Create and implement change management strategies and plans that maximizeemployee adoption and usage and minimize resistance. Coach and support Client leaders and frontline managers to set them up for success as organizational change agents in effectively leading their teams through organizational change initiatives and transitions. Provide expertise support and advisement to project teams to ensure integrating change management activities into their project plans Create and manage a Change Network to gain buy-in and promote customer-centric practices across the organization. Partner and collaborate with leadership, Human Resources, and Strategic Communications to integrate and operationalize a customer-centric culture and focus in hiring, training, socialization, rewards, recognition and employee communications. Drive leadership engagement, alignment and accountability around Customer Experience and Employee experience. Build cross-functional relationships at all levels to effectively influence and drive organizational initiatives throughout a matrixed environment Create a continuous learning and feedback structure within the organization to encourage and crowdsource continuous process improvement idea generation from employees Ensure communications and messaging is clear and well understood amongst leadership and employees. Make timely recommendations to effectively solve problems, using independent judgment consistent with standards, practices, policies, procedures, regulations, and/or law Professionally exercise discretion and independent judgment in day-to-day work Compliance with all processes, procedures, and standards applicable to the position including (but not limited to): SOC 1 (Service Organization Controls1), CIP (Critical Infrastructure Protection), Change Management, Tariff (Open Access Transmission, Energy and Operating Reserve Markets Tariff), FERC (Federal Energy Regulatory Commission), NERC (North American Electric Reliability Corporation), U.S. Department of Homeland Security, and NAESB (North American Energy Standards Board) Complete all other duties as assigned. QUALIFICATIONS AND COMPETENCIESEDUCATION/ EXPERIENCE Bachelor’s degree in Organizational Development/Management, Human Resources,Communications, Business or related field (or sixteen years of related work experience) required; Master’s degree in one of these fields preferred Eight to twelve years of relevant working experience, with at least three to five years’ experience managing projects, project teams, or leading organizational change and transformation initiatives, required Knowledge of and experience with change management principles, methodologies and tools required; Prosci certification, Certified Change Management Professional certification, or similar certification/training program preferred Previous energy industry experience (preferred)TECHNICAL KNOWLEDGE, SKILLS, AND CAPABILITIESThe requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Technical Capabilities - Must also be proficient with the following: Versatile interpersonal skills with the ability to effectively communicate and influence at all levels of the organization, especially skilled at influencingsenior members of the organization Collaborate, influence, and lead cross-functional efforts Ability to leverage change management and Customer Experience tools, templates, and frameworks Skilled in planning, implementing, and managing project initiatives Problems-solving skills that proactively addresses issues Superior customer service and communication skillsTime Management – Ability to work within a fast-paced, deadline oriented environment with minimal supervision. Must be well organized with a high attention to detail and accuracyComputer Skills – Must have strong skills in Microsoft Word, Outlook, Excel and PowerPoint. Project Management – Ability to develop, communicate and manage projects. Strong ability to multi-task and prioritize multiple projects. Ability to be a team leader and facilitate brainstorming sessions. Reasoning/Analytical Ability – Strong analytical skills enabling comprehension of complex business scenarios; including the ability to define problems, collect & analyze data, establish facts, and draw valid conclusions. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.
Full-time