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Job Description
SNI Technology's top client located in Lafayette, IN is seeking to hire a talented IT Support Services Analyst for an exciting 12-month, contract opportunity! Please note this is 40 hours, 5 days per week onsite position working in the Lafayette, IN office. IT Support Services Analyst As a/an IT Support Services Analyst, you will be responsible for the on-site IT support of our Lafayette, IN office. Providing Level 1 & 2 support of IT issues with user applications, systems and network devices is the primary focus of this role. DUTIES & RESPONSIBILITIES (% of Time)- Address internal employees' IT related issues and requests, follow up with employees on open incidents and requests and document support efforts in the service desk systems. (50%)
- Install, monitor and maintain user workstations, operating systems and applications. (25%)
- Suggest and implement Helpdesk/IT support process improvements. (10%)
- Assure compliance with internal controls related to particular IT functions. (5%)
- Write knowledgebase articles of solutions and "how to" information for users and IT technicians. (5%)
- Administer and maintain network security access. (5%)
- Preferred -Bachelor's degree in related field
- Preferred - Microsoft Certification
- Preferred - Cisco Network Certification
- Preferred - ITIL Certification
- 4yrs - Demonstrable Windows operating system and MS Office expertise
- 4yrs - Microsoft Active Directory environments and in applying application security therewith
- 4yrs - Support of basic network infrastructure including LANs, WANs and WiFi.
- 4yrs - Microsoft Server support
- 4yrs - Managing medium to large projects from planning to fulfillment.
- Self-Management - Display a high level of initiative, effort and commitment towards completing assignments in a timely manner.
- Teamwork - Build and sustain cooperative working relationships.
- Attention to Detail - Achieve thoroughness and accuracy when accomplishing a task.
- Self-Management - Manage multiple projects and competing priorities.
- Problem Solving - Identify options for solving a problem and evaluate the strengths and weaknesses.
- Speaking - Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Writing - Write in a clear, concise, and organized manner for the intended audience.
- Customer Focus - Quickly and effectively, solve customer problems.