Manager - IDS Records Management

Eli Lilly and Company
Indianapolis, IN
19 Jan 2025

Vacancy expired!

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.

Global Records and Information Management Job Description - Information Technology Technology Integrator (P1-3)

Responsibilities

The Technology Integrator is responsible to design, implement and manage two key areas: 1) the reporting development necessary to support various needs within the Global RIM Team and 2) responsible for developing strong relationships with internal Service Owners, service providers and Third Party Managers in Lilly IT organizations regarding the delivery of end-to-end services in order to support our business partners' and end-users' service needs.

Key Objectives/Deliverables:

  • Responsible to create reports and ad hoc queries based upon requirements of the Global RIM Team. Skills include Power BI, Excel, MS Forms, and PowerAutomate.
  • Direct daily operations support of the vendor supporting Policy Center and eArchive.
  • Consult with all business areas appropriately on Policy Center and eArchive capabilities.
  • Negotiate, agree, and maintain the Operational Level Agreements with the internal IT Provider
  • Negotiate and agree with both the Customer and IT Provider any Service Level Requirements for any proposed new/developing services.
  • Analyze and review service performance against the Service Level Agreements and Operating Level Agreements.
  • Deliver service in line with agreed service levels
  • Provide accurate updates/changes to the services portfolio and catalog
  • Assist in setting direction regarding new and existing services based on business needs
  • Provide regular and formal reporting of Service Level Management performance, including deviations from the agreed-upon values, and distribute this report to different levels of the organization.
  • Implement and manage an ongoing service improvement plan and activities

Basic Qualifications:
  • Bachelor's degree in Business Administration, Computer Science, Engineering, Computer Information or related field
  • 2+ years of Information Technology experience
  • Strong skills in the area of leadership/influence, planning/organizing, and communication
  • Knowledge/experience with Power BI and Excel.

Additional Skills/ Preferences:
  • Project and/or service management experience
  • Knowledge/experience with MS Forms and PowerAutomate.
Additional Information:
  • N/A

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively "Lilly") are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include: Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ + Allies), Veterans Leadership Network, Women's Network, Working and Living with Disabilities. Learn more about all of our groups.

As a condition of employment with Eli Lilly and Company and its subsidiaries in the United States and Puerto Rico, you must be fully COVID-19 vaccinated and provide proof of vaccination satisfactory to the company (subject to applicable law).

#WeAreLilly
  • ID: #48673725
  • State: Indiana Indianapolis 46201 Indianapolis USA
  • City: Indianapolis
  • Salary: USD TBD TBD
  • Job type: Permanent
  • Showed: 2023-01-19
  • Deadline: 2023-03-15
  • Category: Et cetera