Ocean Import Agent

Ensure smooth and timely freight process flow meeting customer expectationsEnsure accurate and timely data entry into our operational system, per Operational Performance Standards (OPS)Track and Trace Ocean Import Files dailyUtilize Department WorkflowEnsure documents are sent to a customer or broker for customs purposes.Ensure accurate and timely client and vendors billing, within Expeditors and customer standards.Interact with our customers in arranging their international shipments, meeting customer service standards.Contribute to maintaining good relationships with suppliers (Shipping lines, trucking companies, CFS, etc.).Always meet compliance with regulations internal and external in accordance with government regulations.  No fines, penalties or late filing.Understand department process flow, and look for best practices to improve operational efficiency and productivityEnsure all customers standard operating procedures in place and updated in the DLSOPs. Review and update monthly.Meet KPI standards in accordance with the Company’s procedures          Timely responses to emails (within 24 hours) and voicemails (within 1 hour) (internal and external)Escalation of problems to Management when necessary