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October 15, 2021 Product Support Analyst
Job Description Job Title: Product Support Analyst Location: Evansville IN or Remote Per Executive Order 14042, new or prospective Comscore, Inc. employees in the United States, must provide proof of complete vaccination, or approved exemption on the first day of their employment. Job Function:The Product Support Analyst works in our operations team and uses a deep technical understanding of the Comscore products to address client questions and/or issues. Working under the direction of the Product Support Manager, you will act as a liaison building strong relationships with internal clients, engineers and product managers. Key responsibilities include data analysis, data verification, and problem-solving abilities to find and report product issues to Analytics/engineering teams.What You'll Do:- Conducts data investigationsand datavalidations to help clients understand Comscore data
- Resolve complex data problems and communicates results clearly to clients
- Design complexSQL commandsand generates reportsfrom single/multiple systemsto provide responsesto clients
- Responsible of conducting data quality checks on issues identified on the reporting interfaces by the clients
- Visualizes data insights and communicates findings to both technical and non-technical teams
- Creates detailed requirements to improve/revise data reporting structure and processes
- Collaborate with teams in Data Science, Software Engineering, Client Services, Operations and Product Management to provide timely responses to clients on their requests
- Takes accountability and ownership of assigned projects, including troubleshooting andtimely resolution
- Strong business acumen and strategic thinking to understand, to prioritize and to respond effectively to clients issues and requests
- Conduct internal trainings and maintain training documents
- 0-2 years of experience in data analysis, data quality investigations and issue resolution
- Bachelors or Masters degree
- Strong experience in writing and understanding of SQL, Transact SQL, and functions required
- Strong understanding and hands on experience with QA processes and methodologies
- Must be highly skilled in time management to facilitate involvement in multiple projects
- Must have the ability to work independently, collaborate with multiple teams and manage communications up and down
- Demonstrated experience in data analysis and problem solving with big data
- Experience with Green Plum
- Detail oriented with excellent communication skills, both written and verbal requiredTeam player with strong interpersonal skills and a willingness to help others
- Ability to handle heavy workload, multitask on many assignments
- ID: #23461148
- State: Indiana Evansvilleinorremote 00000 Evansvilleinorremote USA
- City: Evansvilleinorremote
- Salary: USD TBD TBD
- Job type: Permanent
- Showed: 2021-11-25
- Deadline: 2022-01-23
- Category: Software/QA/DBA/etc