Key ResponsibilitiesData Analysis & Performance Reporting- Analyze operational, inventory, and quality data including mispicks, claims, corrective action requests, audit findings, downtime, reservations, and non-conformance trends.Develop and maintain dashboards, scorecards, and reports to identify risks, trends, and opportunities for improvement.Prepare and present Quality Management Reviews, inventory meeting presentations, month-end reporting, API data reports, finance reports, and other leadership reporting.Root Cause Analysis & Corrective Action Management- Lead structured root cause investigations utilizing methodologies such as 5 Why, Fishbone, A3, and 8D.Validate root causes using data and operational observations.Develop, implement, and monitor corrective and preventive actions (CAPA) to eliminate recurring issues and improve process performance.Inventory Quality & Operational Support- Monitor inventory accuracy and performance through reservations, cycle counts, row audits, drop point reviews, and related scorecards.Investigate inventory discrepancies and financial issues exceeding established thresholds.Coordinate operational requests and issue resolution activities across departments and shifts.Quality Management System & Compliance- Support ISO 9001:2015 Quality Management System requirements, including audits, change management activities, and document control processes.Participate in internal audits and ensure adherence to standard operating procedures and work instructions.Assist with corrective action tracking and compliance reporting.Continuous Improvement & Cross-Functional Collaboration- Partner with operations, inventory, finance, and customer-facing teams to identify improvement opportunities.Drive process improvement initiatives that reduce risk, improve inventory accuracy, and enhance customer satisfaction.Build sustainable reporting tools and accountability measures that support long-term operational performance.Work EnvironmentFast-paced third-party logistics (3PL) warehouse environment.Frequent interaction with warehouse operations, inventory control, quality teams, and leadership.Combination of office-based analytical work and warehouse floor support.Exposure to warehouse equipment, inventory storage areas, and varying operational conditions.Occasional schedule flexibility required to support investigations, audits, and operational needs across shifts.Days and Shift InformationStandard hours: Monday–Friday, 7:00 AM – 3:30 PMSchedule may vary based on operational needs, customer requirements, inventory activities, audits, investigations, and support for alternate shifts as needed.