State Eligibility Manager

State Eligibility Manager Date Posted: Sep 10, 2024 Requisition ID: 449003 Location: South Bend, IN, US, 46617 Work for IndianaBegin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. At the State of Indiana, we don’t just talk about diversity and inclusion—we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana's population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. About the Family & Social Services Administration: The Division of Family Resources (DFR) within the Family and Social Services Administration (FSSA) is responsible for establishing eligibility for Medicaid, Supplemental Nutrition Assistance Program and Temporary Assistance for Needy Families benefits. The division also manages the timely and accurate delivery of SNAP and TANF benefits. DFR also provides employment and training services to some SNAP and TANF recipients. The division’s overarching focus is the support and preservation of families by emphasizing self-sufficiency and personal responsibility. Salary Statement: This position traditionally starts at an annual salary of $42,900. Salary for this position may be commensurate with education and job experience. Use our Compensation Calculator to view the total compensation package: https://in.accessgov.com/spd/Forms/Page/spd/compensation-calculator/ A Day in the Life: ​​The essential functions of this role are:

Ensure that policies, regulations, and operating procedures are followed by subordinate staff and conducted in a professional and ethical manner.

Supervise and assign equitable work distribution and cover vacant caseloads.

Ensure local office scheduling is compliant with timeframes that produce timeliness.

Meet with State and Contract staff to implement strategies to maximize efficiency in eligibility processes.

Ensure client inquiries are responded to within the provided timeframe.

Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.

Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees.  Ensure work adheres to quality standards, deadlines, and proper procedures. 

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

What You'll Need for Success: This person must have the following requirements to be considered for employment:

Must have three (3) years of work experience in counseling; social services; education; public administration; or accredited college training in a related field.

At least one (1) year of experience must be in an administrative, managerial, or supervisory capacity.

Must have and maintain a valid driver’s license.

Thorough knowledge of benefits processing.

Thorough knowledge of the state and federal rules, regulations, and policies governing public assistance programs and the ability to apply them in the administration of the program.

Thorough knowledge of established social work principles and theories.

Specialized knowledge of the computer eligibility system and its operation.

Working knowledge of the organization of the agency and of State and Federal agencies dealing with the programs.

Ability to comprehend, analyze, interpret, and correlate very technical material and make recommendations on implementation in current programs.

Ability to communicate effectively orally and in writing.

Ability to establish and maintain productive working relationships with supervisory staff of other organizations whose cooperation is necessary in delivering services to clients.

Ability to use discretion in dealing with all clients, fellow employees, and subordinate staff’s personal information.

Ability to travel.

Ability to delegate work, set clear direction, and manage workflow.

Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skill sets.

Supervisory Responsibilities/Direct Reports: This role may provide direct supervision for one or more staff members.Benefits of Employment with the State of Indiana: The State of Indiana offers a comprehensive benefits package for full-time employees which includes:

Three (3) medical plan options (including RX coverage) as well as vision and dental plans

Wellness Rewards Program: Complete wellness activities to earn gift card rewards

Health savings account, which includes bi-weekly state contribution

Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities

Deferred compensation 457B account (similar to 401k plan) with employer match

Two (2) fully-funded pension plan options

A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

150 hours of paid new parent leave

Up to 15 hours of paid community service leave

Combined 180 hours of paid vacation, personal, and sick leave time off

12 paid holidays, 14 on election years

Education Reimbursement Program

Group life insurance

Referral Bonus program

Employee assistance program that allows for covered behavioral health visits

Qualified employer for the Public Service Loan Forgiveness Program

Free Parking for most positions

Free LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.

If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [emailprotected] .

The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.

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