Steuben County REMC is seeking a friendly, motivated and highly organized individual to fill a full-time Broadband technical support role. Duties include taking technical support calls from members and troubleshooting to identify an appropriate resolution for services associated with Wi-Fi managed routers, running / creating daily reports, backing up Member Service Representatives, equipment provisioning, performing checks on returned routers, material inventory and distribution tasks, Service Order / contract input, supporting outside technicians as needed. Additional duties as required.