Supply Chain Specialist

Days and Shift InformationMonday–Friday, 8:00 a.m.–5:00 p.m.Full-time schedule, with flexibility to support customer needs as required.Occasional travel for customer visits or strategic meetings.Key ResponsibilitiesCustomer Account Management and Growth- Manage assigned customer accounts by building strong relationships, understanding customer transportation needs, and maintaining customer satisfaction and retention.Daily Transportation Coordination and Customer Service- Manage daily customer transportation requirements, including order intake, load coordination, scheduling, shipment visibility, and customer communication.Carrier Sales Collaboration and Pricing- Partner with Carrier Sales to communicate load requirements, secure capacity, coordinate competitive pricing, and resolve transportation challenges.Operational Performance and Continuous Improvement- Monitor on-time pickup and delivery, customer service metrics, and shipment exceptions.Cross-Functional Collaboration and Account Profitability- Collaborate with Carrier Sales, Operations, and other TA Services business units to develop solutions that meet customer needs.Work EnvironmentFast-paced, team-oriented office setting.Frequent communication with customers, carriers through internal coordination, and cross-functional teams.Requires the ability to manage multiple customer requests, shipments, deadlines, and competing priorities throughout the day.