Clinic Support Worker

Are you looking for an opportunity to do amazing work helping others? You've come to the right place. Let's make a difference! Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay. Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC’s Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education. We currently have locations in Ames, Des Moines, & Marshalltown. The Clinic Support Worker (CSW) is a member of the Patient Care Team. This position who supports the delivery of healthcare by providing clinical care and administrative support as delegated by professional clinical staff. The CSW follows up on patient identified goals, identifying and matching patient needs with community resources, providing interpretation and translation services, and advocating for culturally diverse patients. Coordinates PHC team members to engage patients, their families, and the community in the patient’s care; to provide positive experiences for patients; and to serve as a resource for staff and patients about community resources. Performs tasks which do not require a license, professional judgment, or intervention. Follows assigned workflows to ensure patient and staff satisfaction and ensure organizational financial success. Demonstrates iCare values in daily work. What You Will Be Doing

Performs basic clinical duties such as rooming patients, obtaining vital signs, height, weight, and collection of basic patient intake questions and data in the clinic or on the telephone. Participates in initial patient data gathering of patient information and goals as instructed.

Follows up on identified issues such as assisting patients with making appointments, establishing expectations for patients’ follow-up appointments, communicating care instructions and serving as a liaison between patients and care team, ensuring connection and engagement. Responds to referrals for assistance from, and facilitates referrals to, PHC clinics, community agencies, and other resources. Refers patients to the Health Benefit Specialist when appropriate.

Provides interpreting and/or translating services as requested.

Reports normal results and pertinent information to patients as directed by the professional clinical staff. Maintains documentation of patient contacts in compliance with PHC policies. Enters various data following procedures & protocols and management of the electronic medical record.

Facilitates interdisciplinary communication. Utilizes other members of the health care team in assessing and analyzing patient data. Assesses learning needs of the patient and significant others. Gives accurate and complete information to patient and family.

Prepares exam rooms in accordance with established infection control protocols. Maintains supply inventory and stocks supplies in various work areas. Provides cross coverage for other clinic functions within the scope of the position and for which competency has been determined.

Performs other duties as assigned.

Qualifications You Will Bring

High School diploma or equivalent.

A minimum of 1 year experience in human services, healthcare, interpretation, translation, or related field.

Experience working with and knowledge of community resources, including entitlement programs.

Effective verbal and written communication skills.

Ability to speak a second language (i.e., Spanish, Burmese, Nepali, etc.) and translate language in writing.

Basic computer skills with proficiency using Microsoft Office applications plus ability to learn and use software applications including practice management systems and electronic medical records.

Data entry skills.

Customer service skills.

Demonstrates professionalism with ability to remain calm in all situations and show empathy.

Good interpersonal skills with ability to establish and maintain effective working relationships.

Licenses & Certifications: current Basic Life Support for HealthCare Providers; current Mandatory Reporter approved for the State of Iowa. Must be obtained with Introductory Period if not current.

PREFERRED QUALIFICATIONS AND SKILLS

Experience working with impoverished populations.

Experience working in a community health center or public health.

We Take Care of Our People

Your experience and skills determine your base pay. The hiring range for this position is typically $15.50-19.38 though highly experienced candidates may earn up to $23.25 per hour. PHC also offers a comprehensive benefits package, including:

Generous PTO accrual (equal to 4 weeks at end of 1st year) plus paid holidays

License/certification fee reimbursement

Paid time off for continuing education & continuing education reimbursement

Tuition reimbursement program

401k with company match

Medical insurance - PHC Pays, on average, 80% of medical premiums for all plan types (employee, employee + family, etc.)

Dental insurance

Vision insurance

Life & disability insurance

Flexible spending & health savings accounts

Supplemental accident & critical illness insurance

Discounts on pet insurance

Visit https://phciowa.org/careers for a summary of PHC’s benefits.

Join the PHC Community

| PHC Talent Community | Facebook (https://www.facebook.com/primaryhealthcareiowa) | Instagram (https://www.instagram.com/phciowa/) | LinkedIn (https://www.linkedin.com/company/primary-health-care-iowa/mycompany/verification/) | TikTok (https://www.tiktok.com/@phciowa?t=8Wy7yQMltsI&r=1&fbclid=IwAR3eYN31kfbNlQj1vmHoMlkGwCN5oZkmlwmxOs1OSAGcM7pdbykWuiulBqs) | Twitter (https://twitter.com/PHCIowa)