Control Desk Specialist-Pain Clinic

The Control Desk Specialist is responsible for assisting the healthcare team with clerical duties and facilitates communication and contributes to patient care. Technical aspects of patient care are performed under the direct supervision of a Registered Nurse (RN). The Control Desk Specialist participates in scheduling of appointments and assisting with billing/charges for patient accounts. The Patient Care Tech assures that each patient and family he/she comes into contact with receives prompt recognition and assistance and is treated with the utmost courtesy. Why UnityPoint Health?Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.

Benefits – Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.

Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.

Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.

Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Hear more from our team members about why UnityPoint Health is a great place to work at https://dayinthelife.unitypoint.org.

Essential Functions/Responsibilities:% of Time(annually)Key Accountability· Control Desk Specialist is responsible for clerical duties of the clinic. · Greet all patients and families· Complete registration upon patient arrival· Phone management· Managing Work Queues: referrals and billing· Scheduling appointments· Patient chart management · Billing80%· Key Accountability· Control Specialist assists in patient flow when clinic is busy· Rooming patients· Cleaning rooms· Stocking supplies10%Basic UPH Performance Criteria · Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.· Demonstrates ability to meet business needs of department with regular, reliable attendance.· Employee maintains current licenses and/or certifications required for the position.· Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.· Completes all annual education and competency requirements within the calendar year.· Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.10%Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.Demonstration of UPH Values and Standards of BehaviorsConsistently demonstrates UnityPoint Health’s values in the performance of job duties and responsibilitiesFoster Unity:· Leverage the skills and abilities of each person to enable great teams.· Collaborate across departments, facilities, business units and regions.· Seek to understand and are open to diverse thoughts and perspectives.Own The Moment: · Connect with each person treating them with courtesy, compassion, empathy and respect· Enthusiastically engage in our work.· Accountable for our individual actions and our team performance.· Responsible for solving problems regardless of the origin.Champion Excellence:· Commit to the best outcomes and highest quality.· Have a relentless focus on exceeding expectations.· Believe in sharing our results, learning from our mistakes and celebrating our successes.Seize Opportunities:· Embrace and promote innovation and transformation.· Create partnerships that improve care delivery in our communities.· Have the courage to challenge the status quo.Minimum Requirements.Preferred or SpecializedEducation:High School GraduatePreferredExperience:Previous clerical experience PreferredLicense(s)/Certification(s):Knowledge/Skills/Abilities:Experiences with clinic or hospital based EMR preferred.

Good understanding or prior use of the following programs or ability to train quickly: Excel, Word

Clerical experience

Phone management experience

Able to multi-task and attention to detail

PreferredOther:Requisition ID: 2022-114408 Street: 1026 A Ave NE Name: 1010 UnityPoint Health CR St Lukes Hospital Name: Pain Mgmt/Pain Clinic FTE (Numeric Only; Ex. 0.01): 1.0 FLSA Status: Non-Exempt Scheduled Hours/Shift: Monday- Friday, 9-5:30 External Company URL: http://www.unitypoint.org