Maintaining a positive, empathetic, and professional attitude toward customers at all timesResponding promptly to customer inquiriesCommunicating with customers through various channelsAcknowledging and resolving customer complaintsKnowing our products inside and out so that you can answer questionsProcessing orders, forms, applications, and requestsKeeping records of customer interactions, transactions, comments, and complaintsCommunicating and coordinating with colleagues as necessaryProviding feedback on the efficiency of the customer service process