Description Robert Half is hiring for THREE E-Commerce Customer Support Representatives to support our client in Johnston, IA! This candidate will provide frontline support to channel partners, customers, and company personnel on product-related inquiries, focusing on moderately complex policies, issues, and concerns. This role aims to optimize customer satisfaction and retention by delivering effective information and solutions. The products supported may include parts, whole goods, or product-related services.Apply today or call our team directly at 563-359-3995 to learn more. Paige, Christin, and Erin are great points of contact! This candidate must be available to work any 8-hour shift within the 7am-7pm support window, rotating shifts within the team.This candidate will work on-site in Johnston, five days a week with the option to work from home on Friday's.Training will be 8am to 4:30pm Monday to Friday.Key Responsibilities:
Customer Interaction: Respond to and resolve inquiries from customers, dealers, and company personnel concerning moderately complex problems and concerns.
Documentation: Accurately document all interactions and issues related to the area of responsibility, ensuring detailed and precise records.
Information Distribution: Distribute additional product, service, and policy information to customers, dealers, and other personnel as required.
Problem-Solving: Collaborate with team members to develop common solutions to problems, maintaining required service levels.
Information Maintenance: Ensure the accuracy and availability of customer-related information online.
Promotion: Assist in promoting products, services, and programs through special offerings, mailings, and proactive user contact.
Negotiation: Negotiate with customers, dealers, and company personnel to provide proper policy execution and adequate resolution.
Qualifications:
Call Center experience
6+ months experience with customer service/support experience
Efficient researching/troubleshooting skills
Excellent written and verbal communication skills
Speak with confidence
Proficiency with Microsoft Office products
Willing to work occasional overtime and holidays
Solid work history and proven dependability
Reliable at home internet and a distraction free workplace
Requirements
Skills:
Excellent communication and interpersonal skills
Strong problem-solving abilities
Ability to document and manage information accurately
Proficiency in using online information systems
Negotiation skills
Candidates with the following skills and experience will stand out:
Knowledge of agriculture, turf (mowers) and utility vehicles.
Prior work experience in Agriculture or Technology dealer channels.
Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
Full-time