Engagement Specialist

Description:This position is responsible to provide member outreach to identified members in an effort to increase preventive screens and improve HEDIS rates, withhold and Star measures. This position will support efforts to provide education to members and assist with setting up medical appointments, transportation, and related services in effort to close gaps in care. The position will also provide general education to members about preventive health plan benefits available to them and support efforts to meet NCQA, CMS and DHS guidelines.· Provide outbound telephonic engagement calls to members who meet criteria for HEDIS, withhold and Star measures. Provider health education to members about preventive screens, frequency of screens, and the importance of seeing their provider for routine screens.· Document and schedule medical appointments and necessary services for members in obtaining preventive care and services.· Enter members who wish to opt-out of further calls/mailings, etc. into the 'Opt-Out' list.· Engage in member facing interventions (e.g., member materials, IVR calls/scripts, newsletter articles, community events, etc.).· Send member mailings regarding incentives and/or appointment reminders in the mail.· Provide feedback on best practices regarding written and verbal engagement with members.· Complete productivity tracking document as directed.· Collaborate with teams to document, schedule and identify project timelines, milestones, resource allocation and problem-solving strategies.· Collaborate to develop and implement strategies to improve HEDIS rates and CMS Star ratings.· Collaborate with members and/or family members, primary care physicians, clinic staff, providers, and other relevant agencies to assure appropriateness of services that meet member needs and ensures desired outcomes.· Maintain good working relationships and open communication with internal and external customers.· Other projects and duties as assigned.About Aston Carter: At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.