Experience Lead (Product Owner)

As the Experience Lead on our Provider Experience team, you’ll lead the effort to make every interaction health care providers have with Wellmark easier, more intuitive, and more meaningful. In this role, you’ll be the connector—the bridge between the provider experience team, enterprise operations, and developers. You’ll work closely with the Provider Experience Product Manager to build and manage the roadmap and turn concepts into detailed requirements for execution. Every decision you make will be guided by the voice of the customer, using data, research, and feedback to ensure solutions truly meet provider needs. You won’t just set direction—you’ll help the team deliver. That means driving efficiency, fostering accountability, and creating an environment where collaboration and ownership thrive. You’ll motivate the team to self-organize, produce high-quality work, and take pride in what they create. This role is perfect for someone who loves solving complex problems. From concept to execution, you’ll work side by side with designers, developers, and business partners to turn big ideas into real solutions that improve provider experiences every day. If you’re passionate about making a difference and enjoy working where innovation meets impact, this is your opportunity to lead change. What you will do daily: Set priorities: Prioritize and refine the product backlog so the team knows what to work on next. Collaborate across teams: Work with the provider experience team and business partners to understand challenges and opportunities. Turn ideas into action: Document operational issues and solution requirements for handoff to the right team. Build business cases: Support the creation of Lean Business Cases that demonstrate the value of proposed solutions. Lead brainstorming sessions: Facilitate ideation and design-thinking workshops to shape the product roadmap. Define what matters most: Identify Minimum Viable Products (MVPs) to deliver the greatest impact quickly. Track progress: Review outcomes of major initiatives (Epics), lead quarterly PI Planning, and monitor progress during each PI and iteration.