Experience Specialist

UnityPoint ClinisExperience Specialist/ReceptionistWaterloo, IAInternal MedicineMonday-Friday 8AM-5PMFull-time + benefits As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with scheduling, answering phones, processing co-payments and follow up appointments as needed. Customer service, empathy and compassion are the biggest assets in this position. Why UnityPoint Health? Commitment to our Team – We’ve been named a Top 150 Place to Work in Healthcare 2022 by Becker’s Healthcare for our commitment to our team members.

Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.

Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.

Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.

Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.

Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/ RESPONSIBILITIES:Greets patients and visitors and obtains accurate information and signatures for office records

Obtain signatures on all forms pertinent to the patient’s current visit from the patient or family member who has authority to sign on behalf of the patient.

Photo-copy & scan insurance cards and driver’s licenses.

Adhere to all confidentiality policies and procedures.

Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner.

Retrieves, files photocopies or scans medical correspondence, reports and miscellaneous items, as requested.

Collects payments, issues receipts and reconciles daily accounts receivable activity to prepare for daily deposits.

Demonstrates initiatives to improve quality and customer service by striving to exceed customer expectations.

Integrates and demonstrates FOCUS values and Expectations for Personal and Service Excellence to guide professional behaviors, while adhering to the policies and procedures of UPH-DM. Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.

Open and / or closes the clinic following specific guidelines of the individual clinic.

Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate.

Perform functions other than described due to extenuating circumstances.

Other duties as assigned.

QUALIFICATIONS:Education:High School Degree or Vocational School Graduate

Experience:Previous medical office experience preferred

Strong customer service skills

Excellent computer skills and abilities

Ability to understand and apply guidelines, policies and procedures

Strong personable skills to interact with physicians, health care team members, patients and support systems

Effective communication skills

Proficient in Microsoft Office

Customer and patient focused

Medical terminology/background a plus!

Requisition ID: 2022-114348 Street: 2140 Logan Ave Name: 9200 UnityPoint Clinic Affiliate Name: Internal Med - North Crossing FTE (Numeric Only; Ex. 0.01): 1.0 FLSA Status: Non-Exempt Scheduled Hours/Shift: Monday-Friday 8-5 External Company URL: http://www.unitypoint.org