Family Liaison-PACU-Methodist

Facilitates communication between surgical patients, families, visitors and Physicians - alongside and complimentary to Surgical Services personnel in Outpatient Surgery, Surgery, PACU, and Volunteer Services to provide clarity in individual patient care and updates as they arise. Responsible for efficient flow of patients and families/visitors through Surgical Services and Cardiovascular Services as well as activities of staff waiting room and consultation rooms.Successful performance contributes to a holistic approach to the delivery of services, improved patient care, and a high level of satisfaction from patients and families.Why UnityPoint Health? Commitment to our Team – We’ve been named a Top 150 Place to Work in Healthcare 2022 by Becker’s Healthcare for our commitment to our team members.

Culture – At UnityPoint Health, you Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.

Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.

Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.

Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.

Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/ Customer Services· Communicates efficiently with all members of the surgical services team regarding concerns and status changes affecting patient flow, delays and patient pertinent issues · Updates family and visitors on patient status, sharing pertinent and appropriate information as it becomes available. Supports needs of family and visitors. · Assists in wayfinding for family and visitors via computer, map and personal escort if indicated. · Maintains tracking system (reports) for knowledge of patient family/visitor location and identifying information and paging system. · Available by phone to staff to assist in updating family and visitors promptly. · Assists in obtaining additional resources, like Chaplain Services, Guest Relations, Housekeeping, Child Life Specialists, Social Worker, Public Safety, Escort Services, etc. as needs become apparent for the patient and family/visitors· Integrates and demonstrates FOCUS values as a guide to professional behavior, while adhering to the policies and procedures of UPHDM. Practices reflect knowledge of HIPAA and other federal/state regulatory agencies guiding healthcare. · Demonstrates leadership and professionalism in a constantly changing environment that is key to patients and family/visitor satisfaction with our facility.Departmental Support· Keeps volunteers aware of changes (additions and cancellations) to the surgical schedule by viewing electronic status boards and communicating regularly with OPS, OR and PACU. Education:· High school graduate or actively pursuing high school diplomaExperience:· Strong leadership and organizational skills· Customer service in a medical field or office preferred.License(s)/Certification(s):NoneKnowledge/Skills/Abilities:Writes, reads, comprehends and speaks fluent English. Multicultural sensitivity. Microsoft Office – basic computer skills. Customer/patient focused. Critical thinking skills using independent judgment in making decisions. Other:Use of usual and customary equipment used to perform essential functions of the position. Requisition ID: 2022-114710 Street: 1200 Pleasant St Name: 3020 UnityPoint Health Des Moines Name: PACU- Meth FTE (Numeric Only; Ex. 0.01): 0.4 FLSA Status: Non-Exempt Scheduled Hours/Shift: Part Time Days 2 days per week; rotating shifts 4:45am-6:30pm Monday- Friday only. No holidays, 16 hours/week External Company URL: http://www.unitypoint.org