International Customer Service Representative

A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us! Job DescriptionAs an International Customer Service Representative with Trek Bicycles, you will build and maintain successful relationships with Trek’s international distributor accounts. One of the main focuses of this role is processing shipments and responding to customer inquiries. The Customer Service Representative will collaborate with the Regional Sales team and larger international team to further the success of customers in the region.Responsibilities:

Build and maintain healthy relationships with distributors. Be an ambassador for Trek.

Process orders timely and accurately while managing backorders and shipments.

Support the Regional Sales team in their effort to achieve sales goals.

Work with our supply chain team to facilitate factory direct orders for distributors.

Be a communication and education liaison between Trek and our distributors and keep them informed of issues that affect their business.

Handle day-to-day correspondence via email and phone and maintain a 24-hour response time.

Assist final consumers with both direct answers as well as collaborating with distributors for local support.

Display a positive attitude toward customers, company, and co-workers.

Embrace continuous improvement philosophy.

Some international travel may be required.

Experience/Education

Bachelor degree preferred

Must have good written and verbal communication skills

Must be able to multi-task in a result-oriented environment

Proficiency with Microsoft Office programs – Excel, Outlook, Word

Prior customer service experience

Knowledge of/passion for cycling a plus

Trek Benefits: Flexible and fun company culture Competitive health care PPO & HDHP medical plan options, Dental insurance, Vision insurance Flexible Spending Accounts (FSA) Free life insurance & optional term life insurance Competitive vacation package 401(k) with match and Employee Stock Ownership Plans (ESOP) 12 weeks of maternity leave with 100% pay Flexible holiday schedule – 10 company holidays Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs) Employee discounts on all product Deep partner retail discountsWe are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. We are an E-Verify employer.For more information, please click on the following links:E-Verify Participation Poster: English / Spanish (https://e-verify.uscis.gov/web/media/resourcesContents/E-VerifyParticipationPosterES.pdf) E-Verify Right to Work Poster: English (https://www.e-verify.gov/sites/default/files/everify/posters/IERRighttoWorkPoster.pdf) | Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/IERRighttoWorkPosterES.pdf)