IT Service Desk/PC Specialist

What You'll DoLog, diagnose and resolve computer-related calls. May coordinate the initial set-up and maintenance/repairs of desktop hardware and/or client software.

Log, diagnose and resolve computer-related calls. Ensure timely resolution or response to trouble calls to minimize impact on business partners daily activities.

Troubleshoot and identify problems, suggest solutions and/or determine escalation path with team, support areas and/or vendors.

May configure, install and maintain complex PC-related hardware and software in accordance with established procedures and guidelines and provide instruction/education to PC users in adapting new systems.

Assist in testing new applications and technologies and report on their functionality. May coordinate the timely and effective repair of computer hardware in accordance with established guidelines.

Assist with documentation for troubleshooting or applications and train team members and business partners.

Monitor applicable systems and communicate issues in accordance with established procedures and guidelines. Identify trends and ensure systems are available and operational to keep overall downtime to a minimum. May assist in the development of policies/procedures on security, data back-up, equipment usage and maintenance.

Perform other job-related duties or special projects as required.

Who You Are

High school diploma or equivalent required

Computer-related designation or certification preferred

1-2 years related work experience required

Intermediate technical PC skills including knowledge of operating systems, networking and/or hardware required

Must be detail oriented and have strong communication, customer service, analytical and problem-solving skills

Ability to maintain confidentiality is essential

May be required to provide on-call support

Prevoius experience working on a IT Service Desk team

Salary Range InformationSalary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)$18.39 - $35.19 / hourTime Off ProgramPersonal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period. Employees can use their PTO for vacation, personal or short-term illness.Pension EligibleYesAdditional InformationTime Off ProgramPersonal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period. Employees can use their PTO for vacation, personal or short-term illness.Pension EligibleYesAdditional InformationWork EnvironmentThis role offers in-office and hybrid (blending at least three office days in a typical workweek) work arrangements in Des Moines, IA. You’ll work with your leader to determine which option may align best based on several factors.Work Authorization/SponsorshipAt this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.Nonimmigrant Workers (https://www.uscis.gov/working-in-the-united-states/temporary-nonimmigrant-workers) and Green Card for Employment-Based Immigrants (https://www.uscis.gov/green-card/green-card-eligibility/green-card-for-employment-based-immigrants)Investment Code of EthicsFor Principal Asset Management positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.Experience PrincipalAt Principal, we value connecting on both a personal and professional level. Together, we’re imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site (https://www.principal.com/about-us/careers) to learn more about our purpose, values and benefits.Principal is an Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.Posting WindowWe will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline.Posting WindowWe will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline.Original Posting Date11/19/2024Most Recently Posted Date11/19/2024