Manager of Application Support

03 Dec 2024

Vacancy expired!

Job Title: Manager of Application SupportLocation: Ankeny, IAEmployment Type: Full Time

H1 Transfer is also fine

Job Description: aria-hidden="true" Manager of Application Support will provide leadership, vision, and direction to team members in IT Operations division. The Application Support Manager will provide overall technical operational leadership to ensure all supported business applications are supported to the highest possible standards with maximum levels of attainable productivity and efficiency. This position will collaborate with other Information Technology (IT) colleagues and external vendors to achieve desired outcomes. Key Responsibilities: · Lead the day-to-day operations and set the tone for operational excellence for a significant number of business applications across the enterprise.· Establish and lead a strong team of application support analysts. Responsible for hiring, training, salary administration, performance management and corrective actions for direct reports. Collaborate with team members on career development and goal setting. · Effectively onboard the application support needs of various business critical applications across multiple domains and varying technologies.· Drive requirements for application performance monitoring and alerting tools for all supported areas with a drive towards automation.· Manage Application Support queue by triaging, prioritizing, and assigning incoming tickets, and driving them to closure in a timely and accurate manner.· Coach and train direct reports, offshore partners, and peers to achieve desired outcomes.· Lead the team in change management, configuration change requests, and production releases.· Assist the team in problem analysis and resolution for complex incidents/outages, coordinate with impacted users and external vendors where necessary.· Lead the team in escalations to the business stakeholders and IT partners.· Develops and maintains technical knowledge for each supported application and fosters a team culture of continuous documentation.· Champion a shift-left environment for operations and support to move incident and requests to the lowest support tier possible and lowering overall MTTR (Mean Time to Resolution).· Lead the team in conducting postmortem incident/outage meeting as needed.· Lead the team in collaborating with other supporting teams and stakeholders as needed.· Perform other related duties as assigned. Education and Experience: Bachelor’s Degree in Information Technology, Computer Science, Management Information Systems (MIS) or related degree required. At least seven years of experience in IT Support or a similar field is required. Experience in influencing, guiding, and reviewing work of third-party vendor work. Strong understanding of IT Project Management principles and techniques. Required Skills and Abilities: Experience with both Windows and Linux environments. Experience with a least 1 Application Performance Monitoring (APM) platform. Experience with log aggregation tools such as Splunk. Familiarity working with production SQL databases. Solid understanding of Software Development Lifecycle. Agile Development Methodology working expertise and/or certifications. Extensive experience supporting enterprise business applications. Excellent interpersonal, verbal, written and presentation skills. Strong organizational, process improvement, skills. Strong leadership, analytical thinking, and problem-solving skills. Ability to comfortably work with Senior Management and be able to provide constructive input into the discussion. Demonstrated ability to translate requirements into design and subsequent solution build. Ability to work rapidly with the pressure of completing deadlines and frequent interruptions in a fast-p

  • ID: #23790637
  • State: Iowa Ankeny 50021 Ankeny USA
  • City: Ankeny
  • Salary: Depends on Experience
  • Job type: Permanent
  • Showed: 2021-12-03
  • Deadline: 2022-01-23
  • Category: Et cetera