MS Dynamics 365 CRM Techno Functional Consultant

About LTIMindtreeLTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 750 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.comJob Title: Microsoft D365 CRM Techno Functional ConsultantLocation: West Des Moines, IA(Onsite)

• Should have at least 8-10 years of experience as Techno Functional Consultant to build customized solutions in the areas of Sales, Customer Service and Marketing, using workflows, plugins, UI customizations etc.
• Good written and verbal communication
• Must have Certified on D365 CRM
• Experience in CRM Consulting and Business Analysis which includes experience in Microsoft Dynamics CRM (D-365)
• Analyzed the requirements , prepared FDD after requirements (AS-IS, TO-BE and Fit Gap Analysis), and user stories from the information along with business
• Managed requirement gathering, system analysis, fit-gap analysis and finalization of technical / functional specifications for MS Dynamics 365 CRM.
• Assist in defining the project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility meeting
• Experience in Agile and aware of all sorts of agile ceremonies (user story grooming sessions, sprint planning, sprint retrospective).
• Should be customer facing with excellent analytical and communication skills.
• Have expertise in Insurance Domain
• Worked on different CRM / XRM versions.
• Implemented complete life cycle of least 4 to 5 projects
• Experience in agile deliveries and tight timescale
• Also having experience in on premise/ cloud, support, upgrade and Migrations Project.
• Must worked on D365 customization and configuration.
• Proven knowledge on Workflow, business process flows, business rules, Dashboard , Reports, Security & Authentications, Teams, queue and SLA configuration
• Worked on Data Migration, Export\Import and Data Cleansing
• Knows the MS methodology well; able to articulate and understand the pain points of customer.
• Experience in Integration with third party applications, Web API.
• Aware of mobility in CRM.
• Worked on Office 365, Dynamics 365 and SharePoint API’s.

• Unified Service Desk , WPF (used for creating external Hosted controls and other components used in Unified Service Desk)
• Microsoft Power Platform - MS PowerApps, Power Automate, Power Portal, Power Virtual Agent , PowerBI and CDS (Common Data Services)
• Experience in the analysis, design, development, testing and implementation of enterprise scale apps
• Good to have knowledge on technologies like HTML 5 , CSS, SOAP, REST, Angular JS, Javascript

• Role-based Training programs
• Continuing Education Programs (CEP) to enhance your knowledge, skills, and attitude as a professional.
• We encourage you to acquire various beneficial international certifications, with costs s reimbursed.
• Our role-based workshop helps us groom future leaders for LTI.

• Excellent benefits plan: medical, dental, vision, life, FSA, & PTO
• Roll over vacation days
• Commuter benefits
• Excellent growth and advancement opportunities
• Certification reimbursement
• Rewards and recognition programs
• Innovative and collaborative company culture