Patient Experience Specialist

15 Jun 2024

Vacancy expired!

UnityPoint-St Luke'sFull-Time Hours varyThe Patient Experience Specialist improves the experience of our patients and their families by executing and overseeing individualized, focused customer service strategies within the hospital. The Patient Experience Specialist is an expert in the use of the HEAT model and service recovery. They understand the influence of the online evaluation and improvement tools available through the third-party administrator of system patient experience surveys. This individual promotes patient centered care by rounding on patients daily, removing barriers and improving the overall patient/family experience. They can also assist in education and support to operational teams including report generation, data interpretation for targeted action planning, and best practice suggestions. The Patient Experience Specialist actively solicits the voice of the consumer through rounding and recommendation for improvement. The Patient Experience Specialists assist with the development of reward and recognition strategies by working collaboratively with Director of Patient Experience. Role supports operational teams with customer service and patient engagement trainings to ensure The Patient Experience is continually and uniformly presented, deployed and integrated across the health system. $1,500.00 Sign on bonus!Why UnityPoint Health?Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.

Benefits – Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.

Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.

Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.

Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Hear more from our team members about why UnityPoint Health is a great place to work at https://dayinthelife.unitypoint.org.

As a priority, this individual executes daily rounding on patients (every patient every day) including admits, discharges and daily rounds.

During the daily rounding, PX Specialist identifies issues to be disseminated to the proper person(s) for resolution.

Is an expert in the use of the PX core competencies, HEAT and service recovery.

Assists with patient experience training of team members and new hires within the assigned territory.

Participates in the execution of short and long-range patient satisfaction improvement strategies and objectives consistent with the goals of the enterprise.

Tracks and reports patient experience performance reviews scores.

Assists in assuring that approved goals and objectives are met.

Ability to establish and maintain effective working relationships with all staff, affiliated physicians, and business, industry, community and other professional groups.

Adheres to all UnityPoint Health personnel policies and procedures and safety guidelines.

Behaves in a manner consistent with all Corporate Compliance policies and procedures.

Maintains regular and consistent attendance at work.

Performs other related duties as assigned.

Minimum RequirementsIdentify items that are minimally required to perform the essential functions of this position.Education:H.S Diploma or Equivalent

Experience:Minimum 3 years professional experience that has allowed the candidate to grow in knowledge of customer service, patient relations, training and development experience.

Computer proficiency

Experience with The Studer Group, Baptist Leadership Group, Ritz Carlton, the Beryl Institute or other customer service thought leader strongly encouraged.

Requisition ID: 2022-114379 Street: 2720 Stone Park Blvd Name: 7520 UnityPoint Heath SC St Lukes FTE (Numeric Only; Ex. 0.01): 1.0 FLSA Status: Non-Exempt Scheduled Hours/Shift: Full Time Hours - Varies External Company URL: http://www.unitypoint.org

Full-time
  • ID: #43040506
  • State: Iowa Sioux city 51101 Sioux city USA
  • City: Sioux city
  • Salary: USD TBD TBD
  • Showed: 2022-06-15
  • Deadline: 2022-08-14
  • Category: Et cetera