Public Service SupervisorPrint (https://www.governmentjobs.com/careers/iowa/jobs/newprint/4677548) ApplyPublic Service SupervisorSalary $48,422.40 - $90,376.00 AnnuallyLocation Davenport - 52801 - Scott County, IAJob TypeFull-timeJob Number25-00776Agency400 Health & Human Services - Community Access & Eligibility - Assistance ProgramsOpening Date10/01/2024Closing Date10/13/2024 11:59 PM CentralLinkedIn Tag#LI-POSTPoint of ContactNUthoff@dhs.state.ia.us
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Job DescriptionSummary:This position will perform the full range of supervisory functions required by the Iowa Department of Health and Human Services, under the administration of the division of Community Access and Eligibility, Bureau of Assistance Programs. This position directs, plans, supervises, and evaluates support staff throughout the state of Iowa. This position is responsible for the operations that ensure staff and necessary technical supports are available to professional staff, who are administering HHS services to ensure critical supportive resources, health needs, and safety needs for the citizens of Iowa, and these needs are being addressed in a timely manner, in accordance with state and federal guidelines.To ensure HHS is providing the best service to the citizens of Iowa, applicants should demonstrate exceptional customer service skills, integrity, and a strong work ethic, along with the below skill set.Hours: Monday – Friday 8:00 AM – 4:30 PM (in addition to after-hours coverage) Responsibilities:After-hours coverage is required with this position. Assign work to support staff; explain methods and procedures, and provide special instructions involving unusual problems or situations, spot check work in progress and upon completion. Organization and assignment of unit work to ensure equitable workload and efficiency of service delivery. Provide guidance and consultation to staff to assist with difficult and complex situations. Organize and attend support staff unit meetings. Serve as consultant and coach to assist workers in improving their overall skills. Evaluate all aspects of staff performance at required intervals. Manage overtime allocations and provide input to administration. Assign and monitor all work schedules and approve/deny requests for leave. Participate in employee investigations and provide information as requested. Participate in all steps of grievance process. Evaluate and provide feedback regarding manual/policies/procedures. Participate in new employee interviews. Plan work activities and sequential operations on a daily, weekly, monthly, or longer-term basis. Create, coordinate, schedule, and assign work in all offices, to include filling in offices as needed, while ensuring operational needs are met at all times. Employ responsibility and accountability for the technical accuracy of work supervised. Organize staff in preparation for various audits to ensure all audit information is collected and organized in advance of the audit. Provide advice, guidance, and consultation to support staff when necessary. Keep unit personnel informed of current policy and procedure which affect their work. Provide regular feedback to support staff regarding job duties and performance through regularly scheduled supervisory conferences, held no less frequently than one time per month, or as necessary. Approve mileage claims, payroll, and other personnel related functions.Administrative Duties: Respond to customer and employee inquiries and concerns; assure complaints related to worker/unit functioning are handled promptly. Coordinate and implement goals and objectives to achieve desired outcomes. Participate in special projects as assigned. Work as a team member to problem solve and provide services to our community. Recommend policy to support implementation. Use of various forms of technological resources to monitor, track, approve, and direct workflow. Analyze data, provide input, and track information as requested. Keep administration informed of high-profile situations. Prepare various administrative reports. Monitor workflows, assess processes, and provide feedback. Ensure all equipment is inventoried and kept up to date. Assess and survey equipment and supply needs of staff for budget and operations. Ensure all workers are provided the correct office equipment to enable staff to do their jobs in an efficient, orderly manner. Coordinate repairs of equipment within service area through consultation with (county, state, or private vendors). Provide direction and coordination during office moves (ensures data, phone, and electric lines are available, moved, or deleted simultaneously). Evaluate the needs of the office, coordinate detailed floor plans, and provides specific plans for emergency evacuation. Coordinate emergency procedures for after work hours when incidents occur to the office such as vandalism, theft, fire, flood, etc. Ensure all staff are aware of tornado and fire procedures, maintaining updated emergency plans In cooperation and collaboration with the EO2 and ITS2, oversee, move, track, inventory, and distribute equipment in a prescribed equitable manner, to include office equipment and state vehicles. Assist the EO2 in managing Local Administrative Office Expenses (LAE), accounts receivable and payable. Present and organize factual information and ideas clearly and precisely in order to apprise administrators of the status of assigned operations. Monitor the logging of building keys and swipe cards assigned to employees.Training/Trainer: Assist staff in identifying training needs and arranging training to meet those needs. Coordination of monthly unit meetings and staff meetings to communicate issues regarding overall function of the office and various programs. Devise and provide training as necessary for staff and other community groups. Attend training regarding professional growth, specific program areas, policy, and procedures.Please include in your resume additional languages you may be able to speak, read and/or write for consideration.Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visitwww.dhs.gov/E-VerifyMinimum Qualification RequirementsApplicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:1) Graduation from high school (or GED equivalent) and experience equal to four years of full-time work experience in general office administrative support; specialized technical program support; or program administration, development, management, or operations.2) All of the following (a, b, and c):a. Graduation from high school (or GED equivalent); andb. One year of full-time work experience in general office administrative support; technical program support; or program administration, development, management, or operations; andc. A total of three years of education and full-time experience (as described in part b), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience. Graduation from the Iowa Certified Public Manager Program is also equivalent to one year of full-time experience or education.For additional information, please click on thislink to view the job description (https://das.iowa.gov/sites/default/files/hr/documents/classandpay/JobClassDescriptions/PublicServiceSupervisor-00781.pdf) .Additional Qualification RequirementsWithin a period of time after hire, as determined by the appointing authority, persons in this class may be required to obtain a Commercial Driver's License (CDL) and endorsementsWhy Choose the State of Iowa?At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.Our Robust Benefits Package Includes:Competitive Compensation:Enjoy a competitive salary that reflects directly on your skills and expertise.Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.Health and Wellness:Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.Retirement Planning:We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .Paid Time Off:Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.Professional Development:Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.Employee Assistance Program (EAP):We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.Diversity and Inclusion:Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.Join Us - Elevate Your Career:Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!01 Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.
Yes - I understand and agree.
No
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PLEASE READ CAREFULLY
Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?
No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
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Do you have a High School Diploma or General Education Diploma (G.E.D.)? IF YES – How many years do you have of full-time work experience in general office administrative support; specialized technical program support; or program administration, development, management, or operations.
No experience in the identified areas
Less than one year of experience in the identified areas
One year to less than two years of experience in the identified areas
Two years to less than three years of experience in the identified areas
Three years to less than four years of experience in the identified areas
Four or more years of experience in the identified areas
Not Applicable
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Do you meetALLof the following (a, b, and c): a. Graduated from high school (or GED equivalent);andb. One year of full-time work experience in general office administrative support; technical program support; or program administration, development, management, or operations;andc. A combination of a total of three years of education and full-time experience (as described in part b), where thirty semester hours of accredited college or university course work in a technical support area or in business or public administration equals one year of full-time experience. Graduation from the Iowa Certified Public Manager Program is also equivalent to one year of full-time experience or education. Note – You must have answered "Yes" to "A" and the total experience and education from "B" AND "C" must equal a minimum of 4 years
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