Receptionist-Scheduler

Receptionist-SchedulerMercyOne Centerville Med CenterOttumwa, IowaThe posted compensation range of $15.00 - $18.84 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.Requisition ID 2023-294685 Employment Type Full Time Department Family Practice Clinic Hours/Pay Period 80 Shift Day Weekly Schedule Monday-Friday 8-5 Remote No Category Administrative and ClericalOverviewCommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.ResponsibilitiesJob Summary / PurposeActs as a healthcare access representative to patients and/or vendors by scheduling appointments, routing calls, and tasking appropriately in a clinic setting.Essential Key Job Responsibilities

Effectively maintains physicians scheduling preferences and schedules accordingly.

Actively maintains scheduling wait lists and bump lists.

Utilizes professional and tactful communication skills to enhance clinic image.

Utilizes clinical staff to evaluate and determine priority situations.

Proactively serves as patient advocate by utilizing courteous and professional etiquette at all times reflecting positive tone and speaking distinctly with poise, tact and assurance.

Assures conveyance of accurate and complete messages to appropriate personnel.

Efficiently and effectively routes and/or responds to incoming calls by following clinic protocol.

Ensures registration operations are met on a daily basis.QualificationsRequired Education for Staff Job LevelsHigh school diploma or equivalency.Specialized or technical training in related area, i.e. coding, medical assistant, etc.Required Licensure and CertificationsNoneRequired Minimum Knowledge, Skills and AbilitiesMedical office practices and procedures, mathematics, office equipment, medical terminology, data entry and basic computer experience.PREFERRED Qualifications2 years’ experience with health insurance provider rules & regulations or related clinic experience.Equal OpportunityCommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed toa diverse and inclusive workforce. All qualified applicants will be considered foremployment without regard to race, color, religion, sex, sexual orientation, genderidentity, national origin, age, disability, marital status, parental status,ancestry, veteran status, genetic information, or any other characteristic protectedby law. For more information about your EEO rights as an applicant,please click here. (https://tbcdn.talentbrew.com/company/35300/img/v10/EEOCKnowYourRightsEnglish.pdf)CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).CommonSpirit Health™ participates in E-Verify.