Senior case specialist

senior case specialist.

west des moines , iowa

posted today

job detailssummary

$27 - $27.82 per hour

temp to perm

high school

category office and administrative support occupations

referenceAB4614103

job detailsRandstad is looking to hire Senior Case Specialists for a large financial institution in West Des Moines, IA. If you have at least 3 years of experience working in a customer facing role within the financial services field, please consider ing today! For immediate consideration, please send your updated resume to karen.corona@randstadusa.com with the subject "Senior Case Specialist - Iowa" for immediate consideration.salary: $27 - $27.82 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: High SchoolResponsibilities

Receive and review customer's escalated complaint case

Conduct research and investigation: review case findings/notes

Work within the case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements, policies and standards.

Seek ways to determine appropriate course of action

Communicate with customers via phone (5-10 calls a day) and in writing (written letters)

Interact with internal and external customers to obtain additional information

Provide resolution to customers

Working through a pipeline of cases (existing and new cases daily) until they are closed

Skills

Financial Services (3 years of experience is required)

Underwriting

Quality Assurance

pipeline management

Time Management

Banking Operations

Research

Compliance

Customer Relations (3 years of experience is preferred)

Qualifications

Years of experience: 3 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.get in touchwe are here to help you with your questions.KCkaren corona

karen.corona@randstadusa.com